We're calling on all EU-based Mozillians with iOS or iPadOS devices to help us monitor Apple’s new browser choice screens. Join the effort to hold Big Tech to account!

This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Only recently, when trying to open a website, I get the message "This page uses frames, but your browser doesn't support them." What do I do?

  • 1 reply
  • 1 has this problem
  • 11 views
  • Last reply by cor-el

more options

Multiple sites/URLs affected.

Icon boxes displayed in front of websites on tabs and in bookmarks usually have a picture, now for the affected sites they have a dotted box outline only.

For a web page I check daily: http://75.111.49.196:3398/ This is how the page is displayed:

<html><head><title>Camel Rock Surf Cam Control</title>
<meta name="GENERATOR" content="Microsoft FrontPage 4.0">
<meta name="ProgId" content="FrontPage.Editor.Document">
<META HTTP-EQUIV="REFRESH" CONTENT="120;URL=http://www.camelrocksurfcam.com/index.htm">
</head>
<frameset rows="240,180*" framespacing="0" border="0" frameborder="0" scrolling="no">	
  <frameset cols="50%,352,50%" frameborder="0" >
    <frame name="main0" src="new_page_3.htm" target="_self" scrolling="no">
    <frame name="main1" src="new_page_2.htm" marginwidth="0" marginheight="0" scrolling="no">
    <frame name="main2" src="new_page_4.htm" target="_self" scrolling="no">  
  </frameset>
  <frame name="control" src="control.htm" noresize="noresize" target="_self" >
  <noframes>
  <body>
  <p>This page uses frames, but your browser doesn't support them.</p>
  </body>
  </noframes>
</frameset>
</html>
Multiple sites/URLs affected. Icon boxes displayed in front of websites on tabs and in bookmarks usually have a picture, now for the affected sites they have a dotted box outline only. For a web page I check daily: http://75.111.49.196:3398/ This is how the page is displayed:<br /> <br /> <pre><nowiki><html><head><title>Camel Rock Surf Cam Control</title> <meta name="GENERATOR" content="Microsoft FrontPage 4.0"> <meta name="ProgId" content="FrontPage.Editor.Document"> <META HTTP-EQUIV="REFRESH" CONTENT="120;URL=http://www.camelrocksurfcam.com/index.htm"> </head> <frameset rows="240,180*" framespacing="0" border="0" frameborder="0" scrolling="no"> <frameset cols="50%,352,50%" frameborder="0" > <frame name="main0" src="new_page_3.htm" target="_self" scrolling="no"> <frame name="main1" src="new_page_2.htm" marginwidth="0" marginheight="0" scrolling="no"> <frame name="main2" src="new_page_4.htm" target="_self" scrolling="no"> </frameset> <frame name="control" src="control.htm" noresize="noresize" target="_self" > <noframes> <body> </nowiki>'''&lt;p&gt;This page uses frames, but your browser doesn't support them.&lt;/p&gt;'''<nowiki> </body> </noframes> </frameset> </html></nowiki></pre>

Modified by cor-el

All Replies (1)

more options

Reload web page(s) and bypass the cache.

  • Press and hold Shift and left-click the Reload button.
  • Press "Ctrl + F5" or press "Ctrl + Shift + R" (Windows,Linux)
  • Press "Cmd + Shift + R" (MAC)

Start Firefox in Diagnose Firefox issues using Troubleshoot Mode to check if one of the extensions or if hardware acceleration is causing the problem (switch to the DEFAULT theme: Firefox (Tools) > Add-ons > Appearance/Themes).