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why am i unable to read my e-mails/. they arrive in the in box but on opening them, the content is missing

fitzgeraldj
fitzgeraldj
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why am i unable to read my e-mails. they arrive ok, i can see them in my in box but when opening them the content is missing. i have been succsesful in opening them on other computers which dont use firefox

why am i unable to read my e-mails. they arrive ok, i can see them in my in box but when opening them the content is missing. i have been succsesful in opening them on other computers which dont use firefox

All Replies (1)

the-edmeister
the-edmeister
  • Moderator
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Try the Firefox SafeMode to see how it works there.
A troubleshooting mode, which disables most Add-ons.
(If you're not using it, switch to the Default Theme.)

  • You can open the Firefox 4/5/6/7 SafeMode by holding the Shft key when you use the Firefox desktop or Start menu shortcut.
  • Or use the Help menu item, click on Restart with Add-ons Disabled... while Firefox is running.

Don't select anything right now, just use "Continue in SafeMode."

To exit the Firefox Safe Mode, just close Firefox and wait a few seconds before using the Firefox shortcut (without the Shft key) to open it again.

If it is good in the Firefox SafeMode, your problem is probably caused by an extension, and you need to figure out which one.
http://support.mozilla.com/en-US/kb/troubleshooting+extensions+and+themes

When you figure out what is causing that, please let us know. It might help other user's who have that problem.