We're calling on all EU-based Mozillians with iOS or iPadOS devices to help us monitor Apple’s new browser choice screens. Join the effort to hold Big Tech to account!

This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

Got msg from Firefox Crash Reporter. When will it be back?

jlrsrd
jlrsrd
more options

Each time we click on the Firefox icon, the Crash Reporter appears saying Firefox has crashed, we'll try to restore your tabs and windows when it restarts. To help us diagnose and fix the problem, you can send us a crash report. 

I did as directed, including sending my e-mail address. So far no change.

Please help, James

Each time we click on the Firefox icon, the Crash Reporter appears saying Firefox has crashed, we'll try to restore your tabs and windows when it restarts. To help us diagnose and fix the problem, you can send us a crash report. I did as directed, including sending my e-mail address. So far no change. Please help, James

All Replies (1)

the-edmeister
the-edmeister
  • Moderator
more options

https://support.mozilla.com/en-US/kb/Firefox%20crashes#w_get-help-fixing-this-crash

If Firefox crashes even in the SafeMode, see the section under:
You can't open Firefox because it crashes at startup even in Safe Mode: