This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

I am unable to download the new version of Firefox.

savagepalms
savagepalms
more options

I click download, but no icon shows up on screen to be dragged into the applications folder. An icon does appear in downloads but not the Orange Firefox icon, just the metal one. What's my problem?

I click download, but no icon shows up on screen to be dragged into the applications folder. An icon does appear in downloads but not the Orange Firefox icon, just the metal one. What's my problem?

Chosen solution

The thing in your download folder is a "disk image." You have to double-click it and it will place a white "disk" on your desktop. It should also open a window with a Firefox icon and your applications folder. Then you can drag it to the applications folder. When you are done drag that disk to the trash. More details in this article - How to download and install Firefox on Mac

Read this answer in context 👍 1

All Replies (1)

Michael Verdi
Michael Verdi
more options

Chosen Solution

The thing in your download folder is a "disk image." You have to double-click it and it will place a white "disk" on your desktop. It should also open a window with a Firefox icon and your applications folder. Then you can drag it to the applications folder. When you are done drag that disk to the trash. More details in this article - How to download and install Firefox on Mac