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Can't open any files in hotmail account or even post on there forum anymore. I am not receiving any error messages.

  • 2 replies
  • 4 have this problem
  • 2 views
  • Last reply by pokygirl

pokygirl
pokygirl
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This started a couple days ago. I can log into my hotmail account but I can't do anything once in it. What I can do from day to day varies. I have never received an error message. Day one I could log into hotmail but not open any files or emails. Day two was the same problem. Today, I was able to open some files and emails but cant send an email. I posted on hotmail's troubleshooting forum but today I can't even access their response to tell them their "solution" did not work. All that happens is I get the blue circle of Windows that shows up when waiting for something. The top tabs will indicate it is connecting and it flashes like crazy.

This started a couple days ago. I can log into my hotmail account but I can't do anything once in it. What I can do from day to day varies. I have never received an error message. Day one I could log into hotmail but not open any files or emails. Day two was the same problem. Today, I was able to open some files and emails but cant send an email. I posted on hotmail's troubleshooting forum but today I can't even access their response to tell them their "solution" did not work. All that happens is I get the blue circle of Windows that shows up when waiting for something. The top tabs will indicate it is connecting and it flashes like crazy.

All Replies (2)

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
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Clear the cache and the cookies from sites that cause problems.

"Clear the Cache":

  • Tools > Options > Advanced > Network > Offline Storage (Cache): "Clear Now"

"Remove Cookies" from sites causing problems:

  • Tools > Options > Privacy > Cookies: "Show Cookies"

Start Firefox in Diagnose Firefox issues using Troubleshoot Mode to check if one of the extensions or if hardware acceleration is causing the problem (switch to the DEFAULT theme: Firefox (Tools) > Add-ons > Appearance/Themes).

pokygirl
pokygirl Question owner
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Unfortunately, this did not solve my problem. Some days I can get into hotmail and other days I can't. Yesterday I could and no dice today.