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The upper portion of the webpage is not responding when I click on it. What should I do?t

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  • Last reply by cor-el

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the area just below the task bar does not respond when I click on it. For instance when I click on inbox on this page nothing happens. What should I do?

the area just below the task bar does not respond when I click on it. For instance when I click on inbox on this page nothing happens. What should I do?

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That problem can be caused by the Yahoo! Toolbar or the Babylon extension that extents too much downwards and covers the top part of the browser window and thus makes links and buttons in that part of the screen not clickable.


Start Firefox in Diagnose Firefox issues using Troubleshoot Mode to check if one of the extensions or if hardware acceleration is causing the problem (switch to the DEFAULT theme: Firefox (Tools) > Add-ons > Appearance/Themes).