This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

Browser setting change error report

  • 3 replies
  • 215 have this problem
  • 3 views
  • Last reply by rogerpb

rogerdstx
rogerdstx
more options

Receiving browser setting change error message about every ten minutes.

"An unknown change was detected on your browser's search settings" There are two options to check. 1- Keep your current settings. 2-I am aware of the changes & approve it.

I can select either option and then click on the yes button, but the system does not respond. It will not let me close the window by clicking on the X in the right-hand corner. The only way to delete it is to close the window on the task bar

Receiving browser setting change error message about every ten minutes. "An unknown change was detected on your browser's search settings" There are two options to check. 1- Keep your current settings. 2-I am aware of the changes & approve it. I can select either option and then click on the yes button, but the system does not respond. It will not let me close the window by clicking on the X in the right-hand corner. The only way to delete it is to close the window on the task bar

Chosen solution

Tobbi,

Thanks for the link for resolving my problem. The problem was with one of the add-ons. It was the toolbar that I thought I had deleted, but found that it was still active in the add-on list. Deactivating it solved the problem. I had since deleted it.

Roger

Read this answer in context 👍 9

All Replies (3)

user66338
user66338
more options

Hello,

this doesn't appear to be a default Firefox message. Please see if this helps you: Troubleshoot extensions, themes and hardware acceleration issues to solve common Firefox problems

Next thing I'd therefore try is the Safe Mode: Diagnose Firefox issues using Troubleshoot Mode.

Cheers! --Tobbi

Modified by user66338

rogerdstx
rogerdstx Question owner
more options

Chosen Solution

Tobbi,

Thanks for the link for resolving my problem. The problem was with one of the add-ons. It was the toolbar that I thought I had deleted, but found that it was still active in the add-on list. Deactivating it solved the problem. I had since deleted it.

Roger

rogerpb
rogerpb
more options

rogerdstx,

It would be helpful if you would indicate the name of the toolbar which was the source of the problem! It seems every program I download wants to download a toolbar and goodness knows what else. Sometimes they do so without even asking, I think. Mostly they have tabs for facebook, twitter, and many other items I do not want. I think we have a right to know what program (s) produce the error message "an unknown change" quoted in full in the original message. Perhaps if we knew, the offenders could be persuaded to mend their ways. Otherwise we can expect a further dozen messages or more per week saying "I have this problem, too"

rogerpb