We're calling on all EU-based Mozillians with iOS or iPadOS devices to help us monitor Apple’s new browser choice screens. Join the effort to hold Big Tech to account!

This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

I have Firefox 12 on my Windows XP Service Pack 3 system, but some websites, like Gmail, state that I'm using an old browswer and need to update. Help?

  • 1 reply
  • 2 have this problem
  • 4 views
  • Last reply by ideato

operationbabygoal
operationbabygoal
more options

Deleted Firefox 11, cleared cache, installed Firefox 12. When I go to the "About Firefox" tab, it says that I have FF 12 and that no updates are needed.

Computer: Windows XP 2002 Professional, service pack 3

Problem: Many websites, including this one, don't see FF 12. Somehow it thinks I'm running FF 3.0 and won't acknowledge the updates. It says I'm running an insecure version and the websites won't work (I'm typing now in IE because I can't submit this form in FF)

Deleted Firefox 11, cleared cache, installed Firefox 12. When I go to the "About Firefox" tab, it says that I have FF 12 and that no updates are needed. Computer: Windows XP 2002 Professional, service pack 3 Problem: Many websites, including this one, don't see FF 12. Somehow it thinks I'm running FF 3.0 and won't acknowledge the updates. It says I'm running an insecure version and the websites won't work (I'm typing now in IE because I can't submit this form in FF)

All Replies (1)

ideato
ideato
more options

see : Websites incorrectly report that Firefox is outdated or incompatible

find and try : To reset your user agent (you can see analytical info) in "Other causes" in the above link.



thank you

Please mark "Solved" the answer that really solve the problem, to help others with a similar problem.