This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

Youtube and Vimeo videos not working - on other browsers OK

  • 5 replies
  • 73 have this problem
  • 4 views
  • Last reply by alexispf

davroslives
davroslives
more options

As of today I cannot view any Youtube or Vimeo video. On Youtube I get a 'an error occurred' message. On Vimeo, it shows one frame of the video and then just a white screen. If I play the videos on Chrome or Internet Explorer all is OK.

I have not installed anything new to my system and starting Firefox in safe mode or deleting cookies and history changes nothing.

As of today I cannot view any Youtube or Vimeo video. On Youtube I get a 'an error occurred' message. On Vimeo, it shows one frame of the video and then just a white screen. If I play the videos on Chrome or Internet Explorer all is OK. I have not installed anything new to my system and starting Firefox in safe mode or deleting cookies and history changes nothing.

All Replies (5)

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
more options

Create a new profile as a test to check if your current profile is causing the problems.

See "Basic Troubleshooting: Make a new profile":

There may be extensions and plugins installed by default in a new profile, so check that in "Tools > Add-ons > Extensions & Plugins" in case there are still problems.

If the new profile works then you can transfer some files from the old profile to that new profile, but be careful not to copy corrupted files.

See:

davroslives
davroslives Question owner
more options

I restored my system to a point about 5 days ago and, so far, everything seems to be OK, Very odd indeed - the only thing installed was a Windows critical update. I'll see how this goes. Thanks for the advise.

sabbarin
sabbarin
more options

I've tried the setting up of a new profile, disabling addons, etc. but still can't get this to work. I also uninstalled and reinstalled flash player and updated jave RE

cheezpleez
cheezpleez
more options

I have this exact problem and just like sabbarin I've tried creating a new profile, disabled add ons, reinstalled flash, reinstalled firefox. Nothing worked. Back to explorer I suppose (where youtube and vimeo are working fine).

alexispf
alexispf
more options

I have the same problem, but I have found that if I execute my FF (14.0.1 with Flash 11.3.300.268) AS ADMINISTRATOR (right click over the direct access or wherever you click to execute as usual) then I can see the videos again. ¿Does it help to any to help to us?