We're calling on all EU-based Mozillians with iOS or iPadOS devices to help us monitor Apple’s new browser choice screens. Join the effort to hold Big Tech to account!

This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

I can't access the "new tab" page. It always shows it briefly loading up, then switches to a blank page. How can I get to the new tab page?

  • 1 reply
  • 2 have this problem
  • 1 view
  • Last reply by philipp

more options

I go and click the + button for a new tab, it briefly shows the grid of 9 on the "new tab page," then switches to a blank tab page like before the "new tab page" feature

I go and click the + button for a new tab, it briefly shows the grid of 9 on the "new tab page," then switches to a blank tab page like before the "new tab page" feature

All Replies (1)

more options

hello tankcoyote, it's likely one of your addons interfering here - please try launching firefox in safemode once and see if it's working correctly.

Troubleshoot extensions, themes and hardware acceleration issues to solve common Firefox problems

other users with the same problem have reported here which extensions made problems for them, many of them were toolbars...

https://support.mozilla.org/de/questions/926151#answer-341242