This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

I can't install your browser. I get a screen that prompt to install as user when I input my username & password nothing happens.

  • 1 reply
  • 1 has this problem
  • 2 views
  • Last reply by cor-el

hbanaag
hbanaag
more options

My laptop is running Windows 7. When I click the installer it gives me a pop-up asking to run as Administrator/current user. I only have 1 profile/user on this system. When I input my username & password, nothing happens.

My laptop is running Windows 7. When I click the installer it gives me a pop-up asking to run as Administrator/current user. I only have 1 profile/user on this system. When I input my username & password, nothing happens.

All Replies (1)

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
more options

Is that an UAC prompt?

Try to run the Firefox installer as Administrator (right-click firefox.exe: Run as Administrator).

You may need to disable your anti-virus software temporarily if you keep having problems.