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Firefox crashes

  • 3 replies
  • 5 have this problem
  • 9 views
  • Last reply by shayanb2004

tmacfan532
tmacfan532
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Firefox crashes upon startup or within a minute or two of startup. Usually this happens pretty much every time I try to start it, but occasionally, Firefox will remain open for a few minutes before crashing. I've tried starting it in Safe Mode, and it also crashes then. I think it started happening with some version of Firefox 12, it kept happening when I updated to 13, and I just uninstalled and reinstalled the latest version of Firefox 14.

Firefox crashes upon startup or within a minute or two of startup. Usually this happens pretty much every time I try to start it, but occasionally, Firefox will remain open for a few minutes before crashing. I've tried starting it in Safe Mode, and it also crashes then. I think it started happening with some version of Firefox 12, it kept happening when I updated to 13, and I just uninstalled and reinstalled the latest version of Firefox 14.

Chosen solution

Do you have covenanteyes installed on your computer? this looks like it is a crash caused by that program:

https://crash-stats.mozilla.com/report/index/cb90a6c3-54b3-4f28-a75f-149f72120723 [@ nmsvc.dll@0xeffe ] points to Bug 738661

Read this answer in context 👍 1

All Replies (3)

user633449
user633449
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Chosen Solution

Do you have covenanteyes installed on your computer? this looks like it is a crash caused by that program:

https://crash-stats.mozilla.com/report/index/cb90a6c3-54b3-4f28-a75f-149f72120723 [@ nmsvc.dll@0xeffe ] points to Bug 738661

tmacfan532
tmacfan532 Question owner
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Actually yeah, that would be it. I forgot, but that reminded me... I remember a month or two ago Googling to see if people with Covenant Eyes were having issues with Firefox crashing (because I think the crashing started either after a Covenant Eyes update or a Firefox new version release) and couldn't find anything at the time. But, I just Googled it again, and apparently in the latest Covenant Eyes update (which was released last week), they fixed the issue. In the release notes: "Fixed compatibility issue which caused Firefox to crash."

So yeah, I'm going to update that and hopefully it'll be fixed! Thanks for your help!

shayanb2004
shayanb2004
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I started having this Problem with FF14... I don't know what it is, but every 2 or 3 times that I start FF i happens and it's making me crazy... :S