This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

youtube.com will not play videos

  • 2 replies
  • 5 have this problem
  • 2 views
  • Last reply by bbflatdave

medic359
medic359
more options

i can play you tube videos on internet explorer, but regardless of which video i choose in firefox i get static on the video box and "an error occurred. please try again later."

i can play you tube videos on internet explorer, but regardless of which video i choose in firefox i get static on the video box and "an error occurred. please try again later."

All Replies (2)

FireChemist
FireChemist
more options

It looks like your Flashplayer plugin is out of date.

1. First, check to see if all your plugins are updated. http://www.mozilla.org/en-US/plugincheck/

2. If that doesn't help, go through the KB article here dedicated for audio and video problems. https://support.mozilla.org/en-US/kb/fix-common-audio-and-video-issues?redirectlocale=en-US&redirectslug=Video+or+audio+does+not+play

Hope this helps!

bbflatdave
bbflatdave
more options

i know it seems obvious but have you installed the download converter add on in firefox.I had This Prob After Using Ccleaner .In The End Was Easier To Reboot Computer.Everything Worked Heaps Better After!!