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After updates, my zotero has gone. Urgently need it back - what do I do?

  • 5 replies
  • 12 have this problem
  • 10 views
  • Last reply by kfbris2

emamilligan
emamilligan
more options

How do I restore zotero and all my information in zotero?

How do I restore zotero and all my information in zotero?

Chosen solution

Is the Zotero add-on enabled in Firefox?

If not, is the Zotero 4.0.3 version Firefox add-on installed?
The Zotero version available from the Addons Mozilla dot Org (AMO) website isn't the latest - https://addons.mozilla.org/en-US/firefox/addon/zotero/ - so it may not update automatically.

Get it here:
http://www.zotero.org/download/

Read this answer in context 👍 4

All Replies (5)

the-edmeister
the-edmeister
  • Moderator
more options

Firefox 12.0, which you posted here with, is 5 versions behind the current Firefox 17.0.1 version.

Zotero support is over here - http://www.zotero.org/support/start

The Zotero support forum is here - http://forums.zotero.org/categories/

kfbris2
kfbris2
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The Zotero support site will only tell you that it is a Firefox problem. They send you here. I agree that it is a Firefox problem. It is Firefox that is deleting Zotero. I had weeks of research material saved in Zotero for a college paper that is due in two days. This is devastating!

kfbris2
kfbris2
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BTW I have the newest version of Firefox and this problem just happened.

the-edmeister
the-edmeister
  • Moderator
more options

Chosen Solution

Is the Zotero add-on enabled in Firefox?

If not, is the Zotero 4.0.3 version Firefox add-on installed?
The Zotero version available from the Addons Mozilla dot Org (AMO) website isn't the latest - https://addons.mozilla.org/en-US/firefox/addon/zotero/ - so it may not update automatically.

Get it here:
http://www.zotero.org/download/

kfbris2
kfbris2
more options

Thanks. Downloaded it. Now I have my fingers crossed.