Washington Post articles and opinions do not display the body of the text even though the rest of the page displays correctly.
Washington Post articles and opinions that are clicked on in my email, no longer display the text of the article or opinion. This is a recent development and may be caused by a Firefox upgrade as I did not previously have this problem. The problem does not exist for Internet Explorer. The webpage displays the top part of the page and the links and advertisements on the right side of the page but shows only "white space" where the article or opinion text would regularly be displayed. No error or problem message is displayed. A page refresh does not correct the problem. I am using an IBM ThinkPad laptop running Windows XP with all updates installed and Mozilla Firefox with all updates installed. HELP!???!!
Chosen solution
When you have a problem with one particular site, a good "first thing to try" is clearing your Firefox cache and deleting your saved cookies for the site.
(1) Bypass Firefox's Cache
Use Ctrl+Shift+r to reload the page fresh from the server.
(You also can clear Firefox's cache completely using:
orange Firefox button or Tools menu > Options > Advanced
On the Network mini-tab > Cached Web Content : "Clear Now")
(2) Remove the site's cookies (save any pending work first) using either of these. While viewing a page on the site:
- right-click and choose View Page Info > Security > "View Cookies"
- Alt+t (open the classic Tools menu) > Page Info > Security > "View Cookies"
Then try reloading the page. Does that help?
Some sites now try to detect ad blockers and may be sensitive to other add-ons... A standard diagnostic to bypass potential interference by extensions (and some custom settings) is to try Firefox's Safe Mode.
First, I recommend backing up your Firefox settings in case something goes wrong. See Back up and restore information in Firefox profiles. (You can copy your entire Firefox profile folder somewhere outside of the Mozilla folder.)
Next, restart Firefox in Firefox's Safe Mode (Diagnose Firefox issues using Troubleshoot Mode) using
Help > Restart with Add-ons Disabled
In the dialog, click "Start in Safe Mode."
If the site works correctly, this points to one of your extensions or custom settings as the problem.
Any change?
Read this answer in context 👍 0All Replies (2)
Chosen Solution
When you have a problem with one particular site, a good "first thing to try" is clearing your Firefox cache and deleting your saved cookies for the site.
(1) Bypass Firefox's Cache
Use Ctrl+Shift+r to reload the page fresh from the server.
(You also can clear Firefox's cache completely using:
orange Firefox button or Tools menu > Options > Advanced
On the Network mini-tab > Cached Web Content : "Clear Now")
(2) Remove the site's cookies (save any pending work first) using either of these. While viewing a page on the site:
- right-click and choose View Page Info > Security > "View Cookies"
- Alt+t (open the classic Tools menu) > Page Info > Security > "View Cookies"
Then try reloading the page. Does that help?
Some sites now try to detect ad blockers and may be sensitive to other add-ons... A standard diagnostic to bypass potential interference by extensions (and some custom settings) is to try Firefox's Safe Mode.
First, I recommend backing up your Firefox settings in case something goes wrong. See Back up and restore information in Firefox profiles. (You can copy your entire Firefox profile folder somewhere outside of the Mozilla folder.)
Next, restart Firefox in Firefox's Safe Mode (Diagnose Firefox issues using Troubleshoot Mode) using
Help > Restart with Add-ons Disabled
In the dialog, click "Start in Safe Mode."
If the site works correctly, this points to one of your extensions or custom settings as the problem.
Any change?
Does any text show if you try to select that area with the mouse?
Can you attach a screenshot?
- http://en.wikipedia.org/wiki/Screenshot
- https://support.mozilla.org/kb/how-do-i-create-screenshot-my-problem
Use a compressed image type like PNG or JPG to save the screenshot.
Try to disable hardware acceleration in Firefox.
- Tools > Options > Advanced > General > Browsing: "Use hardware acceleration when available"
- https://support.mozilla.org/kb/Troubleshooting+extensions+and+themes
You can do a font test to see if you can identify corrupted font(s).
You can try different default fonts and temporarily disable website fonts to test the selected default font.
- Tools > Options > Content : Fonts & Colors > Advanced
- [ ] "Allow pages to choose their own fonts, instead of my selections above"