This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

Images on certain websites only half loading or half greyed out, happening in FF and IE. Have cleared history etc. but no luck getting pictures to show properly

  • 1 reply
  • 6 have this problem
  • 10 views
  • Last reply by cor-el

mumford24
mumford24
more options

Hi need some help!

When trying to look at pictures on housing websites I either get just the top of the picture load or half the picture and the rest greyed out. It only seems to be on a few as everything on Facebook and BBC news seems to load ok.

Have tried clearing history etc. but still with no luck! Have also tried to use IE but still having the same problem as Firefox

Please help, driving me mad!

Hi need some help! When trying to look at pictures on housing websites I either get just the top of the picture load or half the picture and the rest greyed out. It only seems to be on a few as everything on Facebook and BBC news seems to load ok. Have tried clearing history etc. but still with no luck! Have also tried to use IE but still having the same problem as Firefox Please help, driving me mad!

All Replies (1)

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
more options

Please Update to the latest Firefox 18.0.x version.

  • Help > About Firefox

The Firefox Firefox 13.0.1 version that you currently run is no longer supported with security updates

Try to boot the computer in Windows Safe mode with network support (press F8 on the boot screen) as a test to see if that helps.

A possible cause is security software (firewall,anti-virus) that blocks or restricts Firefox or the plugin-container process without informing you, possibly after detecting changes (update) to the Firefox program.

Remove all rules for Firefox and the plugin-container from the permissions list in the firewall and let your firewall ask again for permission to get full unrestricted access to internet for Firefox and the plugin-container process and the updater process.

See: