This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

I downloaded the latest Microsoft Office 2010 plugin. The Plugin Check page still lists it. Why?

  • 1 reply
  • 26 have this problem
  • 7 views
  • Last reply by TonyE

bobgustafson
bobgustafson
more options

The Plugin Check page listed Microsoft Office 2010 with a research button. I clicked and i was taken to a page where I would download the Microsoft 2010 plugin. I believed that I did (along with a bunch of unnecessary garbage). I went back to the Plugin Check page and Microsoft Office 2010 was still there. Why?

The Plugin Check page listed Microsoft Office 2010 with a research button. I clicked and i was taken to a page where I would download the Microsoft 2010 plugin. I believed that I did (along with a bunch of unnecessary garbage). I went back to the Plugin Check page and Microsoft Office 2010 was still there. Why?

Chosen solution

Mozilla only stores details about the latest version of a small number of plugins, these being the most widely used plugins such as Flash and Adobe Acrobat. For those plugins the scan will show if you have the latest version.

For others plugins, including the Microsoft Office plugin, Mozilla does not have details of the latest version and instead it will display a Research button, that when clicked will perform a Google search. It will display the research button even if you have the latest version of the plugin.

Read this answer in context 👍 47

All Replies (1)

TonyE
TonyE
  • Moderator
more options

Chosen Solution

Mozilla only stores details about the latest version of a small number of plugins, these being the most widely used plugins such as Flash and Adobe Acrobat. For those plugins the scan will show if you have the latest version.

For others plugins, including the Microsoft Office plugin, Mozilla does not have details of the latest version and instead it will display a Research button, that when clicked will perform a Google search. It will display the research button even if you have the latest version of the plugin.