This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

FF 18 and 19 are very unwilling to load pages when Zonealarm is switched on

  • 3 replies
  • 3 have this problem
  • 7 views
  • Last reply by mcmbjones

starlinguk
starlinguk
more options

Zone Alarm really doesn't like Firefox 18 and 19. When I have it switched on, pages are very reluctant to load, and I usually have to reload them many times before I get perhaps half a page.

With Zone Alarm completely switched off everything works fine. And I mean COMPLETELY switched off. Just switching application control off doesn't work. Everything also works fine when I downgrade to Firefox 17, but some of my add-ons don't work then, so that's not an option either.

Zone Alarm really doesn't like Firefox 18 and 19. When I have it switched on, pages are very reluctant to load, and I usually have to reload them many times before I get perhaps half a page. With Zone Alarm completely switched off everything works fine. And I mean COMPLETELY switched off. Just switching application control off doesn't work. Everything also works fine when I downgrade to Firefox 17, but some of my add-ons don't work then, so that's not an option either.

All Replies (3)

mcmbjones
mcmbjones
more options

Have you gone into the application and added Firefox to your white list or allowed list of applications? For some firewalls you must do this every time you update Firefox.

starlinguk
starlinguk Question owner
more options

Yup, I whitelisted it, and when that didn't work I switched application control off altogether - so it's not checking applications anymore. Even that didn't do the trick. I've switched the Windows Firewall on and that gives me no trouble.

mcmbjones
mcmbjones
more options

Then perhaps switch firewalls. I know we have had a lot of problems on the Firefox support forum with a couple of Firewalls blocking or messing up Firefox.