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firefox crashes a few seconds after opening except in safe mode - even after reinstall

  • 2 replies
  • 2 have this problem
  • 3 views
  • Last reply by catieblink

catieblink
catieblink
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When I open firefox it crashes a few seconds after opening.

I have backed up my profile, uninstalled and reinstalled. (But not restored any of my profile). But it is still crashing in the same way.

These are the last 5 crash logs

Crash ID: bp-6eebd291-e610-46fb-9066-b93052130305 Crash ID: bp-31e5523c-efaf-46a2-88df-ca67a2130305 Crash ID: bp-bc9c3aa1-644c-4f59-954d-45fca2130305 Crash ID: bp-a473974a-443f-4c5c-91ed-436f62130305 Crash ID: bp-31fb2a06-2ed0-48aa-b866-d209d2130305

I think the initial problem might have been caused by IB Updater - IncrediBar

I have uninstalled this in the windows control panel and it no longer shows up in the add-ons list (in safe mode). I have also run Malwarebytes Anti-Malware, but this didn't find anything. I am also running Avast Anti virus.

The trouble shoot information below if from running in safe mode as it doesn't stay open long enough in normal mode.

Any help greatly appreciated !

When I open firefox it crashes a few seconds after opening. I have backed up my profile, uninstalled and reinstalled. (But not restored any of my profile). But it is still crashing in the same way. These are the last 5 crash logs Crash ID: bp-6eebd291-e610-46fb-9066-b93052130305 Crash ID: bp-31e5523c-efaf-46a2-88df-ca67a2130305 Crash ID: bp-bc9c3aa1-644c-4f59-954d-45fca2130305 Crash ID: bp-a473974a-443f-4c5c-91ed-436f62130305 Crash ID: bp-31fb2a06-2ed0-48aa-b866-d209d2130305 I think the initial problem might have been caused by IB Updater - IncrediBar I have uninstalled this in the windows control panel and it no longer shows up in the add-ons list (in safe mode). I have also run Malwarebytes Anti-Malware, but this didn't find anything. I am also running Avast Anti virus. The trouble shoot information below if from running in safe mode as it doesn't stay open long enough in normal mode. Any help greatly appreciated !

All Replies (2)

philipp
philipp
  • Moderator
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hello, this looks related to your graphics hardware - please try updating your graphics driver - the right version for your system should be here: http://support.amd.com/us/gpudownload.../legacy-radeonaiw-vista64.aspx

or in case this doesn't work, disable hardware acceleration in firefox > options > advanced > general.

catieblink
catieblink Question owner
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Thanks!! That worked a treat and I wouldn't of ever thought this was the problem :)

Really appreciate your quick reply.