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Have downloaded Firefox 20.0 and copied to Applicationsbut it's still opening in old version 8.0

  • 4 replies
  • 1 has this problem
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  • Last reply by Juliemac

Juliemac
Juliemac
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I downloaded version Firefox 20.0 and copied the file from downloads into Applications choosing to replace the older version then re-booted my mac. Now I seem to have version 8.0 and 20.0 and when I click firefox icon (the round global one) it selects the older version clearly the new download did not replace the old one.

How do i sort this please.

thanks

I downloaded version Firefox 20.0 and copied the file from downloads into Applications choosing to replace the older version then re-booted my mac. Now I seem to have version 8.0 and 20.0 and when I click firefox icon (the round global one) it selects the older version clearly the new download did not replace the old one. How do i sort this please. thanks

Chosen solution

hey julie, does it mean that you have two firefox icons? if yes, you can delete one.

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All Replies (4)

Amit Kumar Thakur
Amit Kumar Thakur
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Certain Firefox problems can be solved by performing a Clean reinstall. This means you remove Firefox program files and then reinstall Firefox. Please follow these steps:

Note: You might want to print these steps or view them in another browser.

  1. Download the latest Desktop version of Firefox from http://www.mozilla.org and save the setup file to your computer.
  2. After the download finishes, close all Firefox windows (click Exit from the Firefox or File menu).
  3. Delete the Firefox installation folder, which is located in one of these locations, by default:
    • Windows:
      • C:\Program Files\Mozilla Firefox
      • C:\Program Files (x86)\Mozilla Firefox
    • Mac: Delete Firefox from the Applications folder.
    • Linux: If you installed Firefox with the distro-based package manager, you should use the same way to uninstall it - see Install Firefox on Linux. If you downloaded and installed the binary package from the Firefox download page, simply remove the folder firefox in your home directory.
  4. Now, go ahead and reinstall Firefox:
    1. Double-click the downloaded installation file and go through the steps of the installation wizard.
    2. Once the wizard is finished, choose to directly open Firefox after clicking the Finish button.

Please report back to see if this helped you!

Juliemac
Juliemac Question owner
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Hi Amitshree,

Yes it's worked many thanks for your help. I do now seem to have two round firefox icons sitting along the row of mac icons at the bottom of the screen now however. Can I get rid of one? Sorry I'm just hesitant to mess it up.

Best wishes,

Julie

Amit Kumar Thakur
Amit Kumar Thakur
  • Locale Leader
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Chosen Solution

hey julie, does it mean that you have two firefox icons? if yes, you can delete one.

Juliemac
Juliemac Question owner
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Yes all perfect now. Thanks very much.

Julie