This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

Thumbnails on some websites will not show up

  • 5 replies
  • 13 have this problem
  • 4 views
  • Last reply by phrab

phrab
phrab
more options

I have Firefox 22 & WinXP Pro. Some websites will not show a thumbnail picture on my home page. I have read all the articles on thumbnails & none of them help. I have cleared the cache, loaded the page by left clicking the blank thumbnail & letting it load. They are NOT https sites & I do not use private browsing. The sites WILL show pictures on my homepage in Google Chrome, so it's not the website. I will try to attach a screenshot, but I do not see a browse button. Can anyone help? Thanks, Phil

I have Firefox 22 & WinXP Pro. Some websites will not show a thumbnail picture on my home page. I have read all the articles on thumbnails & none of them help. I have cleared the cache, loaded the page by left clicking the blank thumbnail & letting it load. They are NOT https sites & I do not use private browsing. The sites WILL show pictures on my homepage in Google Chrome, so it's not the website. I will try to attach a screenshot, but I do not see a browse button. Can anyone help? Thanks, Phil

All Replies (5)

phrab
phrab Question owner
more options

I've attached a screenshot of part of my home page & my extensions. It's the top left, Bridgeclues that won't create a thumbnail (which I used to have).

kobe
kobe
more options

refer to the The thumbnails on the new tab page are missing - how to get them back article.

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
more options

Pages that send a no-store or no-cache header (Tools > Page Info > General) aren't cached and thus Firefox does not generate a thumbnail (Bug #754608).

phrab
phrab Question owner
more options

Thank you for your reply. However, I've read all the previous articles & none of them helped.

phrab
phrab Question owner
more options

Hi Cor-el: Thanks for responding. I went to Tools/Page Info, but couldn't find a "general" category. The website http://www.bridgeclues.com/ does show up in Chrome & used to show up in Firefox. How can I tell if there's a no-store or no-cache header? -- Phil