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Firefox crashes on opening and will only start in safe mode

  • 3 replies
  • 7 have this problem
  • 294 views
  • Last reply by philipp

blochnina
blochnina
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On starting, Firefox gives me 2 options: to reset Firefox or open in Safe mode. If I choose reset, it crashes. I have restarted the computer, reinstalled Firefox and disables hardware acceleration. I have also checked that Windows update KB 2670838 does not exist on my system.

On starting, Firefox gives me 2 options: to reset Firefox or open in Safe mode. If I choose reset, it crashes. I have restarted the computer, reinstalled Firefox and disables hardware acceleration. I have also checked that Windows update KB 2670838 does not exist on my system.

All Replies (3)

philipp
philipp
  • Moderator
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hello, could you provide your latest few submitted crash reports? please enter about:crashes into the location bar, copy the latest few report ids from there & paste them here into a forum reply. this will give us a better understanding what may be triggering those crashes.

i'd also recommend to run a full scan of your system with different security tools like the free version of malwarebytes and adwcleaner.

blochnina
blochnina Question owner
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Solved by adware scanner - thanks

philipp
philipp
  • Moderator
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great, thanks for reporting back!