This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

Firefox won't start even after disabling all plugins and reinstalling

  • 1 reply
  • 1 has this problem
  • 5 views
  • Last reply by philipp

pedro_garcia
pedro_garcia
more options

Two days ago I updated my graphics card drivers (nvidia geforce) and it had some problems. I went into live chat support and after reinstalling some files it worked. Right after that Firefox wouldn't open, prompting me to restart or close. Hitting restart would take me the same place. It only opened in safe mode, where I deactivated the plugins related to the graphics card, and Firefox started normally. Yesterday it didn't start again, even with those plugins deactivated. so I started in safe mode and deactivated all other plugins and it started. Today happened the same again but now I didn't have anything to deactivate so I could never start it. I unistalled and downloaded the installation file again and installed. The problem remained. I went to the page Firefox crashes - Troubleshooting and filled in the crash report to mozilla crash reports page with the ID: 6cf4a525-9152-46f9-96f2-7ef282131023 The problem looks like it has something to do with the file mswsock.dll, but I'm affraid of deleting it. Please help me.

Thank you, Pedro

Two days ago I updated my graphics card drivers (nvidia geforce) and it had some problems. I went into live chat support and after reinstalling some files it worked. Right after that Firefox wouldn't open, prompting me to restart or close. Hitting restart would take me the same place. It only opened in safe mode, where I deactivated the plugins related to the graphics card, and Firefox started normally. Yesterday it didn't start again, even with those plugins deactivated. so I started in safe mode and deactivated all other plugins and it started. Today happened the same again but now I didn't have anything to deactivate so I could never start it. I unistalled and downloaded the installation file again and installed. The problem remained. I went to the page Firefox crashes - Troubleshooting and filled in the crash report to mozilla crash reports page with the ID: 6cf4a525-9152-46f9-96f2-7ef282131023 The problem looks like it has something to do with the file mswsock.dll, but I'm affraid of deleting it. Please help me. Thank you, Pedro

All Replies (1)

philipp
philipp
  • Moderator
more options

hello pedro, this crash is caused by the "Media Accelerator" part your nvidia graphics driver. please see if you can selectively disable it in the nvidia control panel or even uninstall it. otherwise please try updating your graphics driver, or in case this doesn't solve the issue or there is no new version available at the moment, disable hardware acceleration in firefox > options > advanced > general.