This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was closed and archived. Please ask a new question if you need help.

Firefox Sync - Account Recovery

  • 3 replies
  • 1 has this problem
  • 10 views
  • Last reply by phendrena

phendrena
phendrena
more options

I'm trying to reset my password for Firefox Sync. I am assuming that the email address I login with is the email address that the reset information is sent to - if so i've been waiting hours for the email to turn up. I've checked my filters and spam folders and I have nothing. Is there any way or another way to get the email sent to my email address???

I'm trying to reset my password for Firefox Sync. I am assuming that the email address I login with is the email address that the reset information is sent to - if so i've been waiting hours for the email to turn up. I've checked my filters and spam folders and I have nothing. Is there any way or another way to get the email sent to my email address???

Chosen solution

Hi, I'm not using gmail and the problem isn't to do with my email password as that is different to the one i use for Firefox Sync. I also can't login or access my sync account using the above links. However problem is solved as I had a brainwave about the password :)

Read this answer in context 👍 0

All Replies (3)

mohammed.samad
mohammed.samad
more options

Follow ling for forgotten password https://support.google.com/mail/troubleshooter/2943007?rd=1

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
more options

Can you access the Sync account here?

phendrena
phendrena Question owner
more options

Chosen Solution

Hi, I'm not using gmail and the problem isn't to do with my email password as that is different to the one i use for Firefox Sync. I also can't login or access my sync account using the above links. However problem is solved as I had a brainwave about the password :)