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Crash Mozilla Firefox 25.0.1 at a random time

  • 3 replies
  • 3 have this problem
  • 2 views
  • Last reply by cor-el

Egovipld
Egovipld
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Hello Please help solve the following problem .


Mozilla Firefox worked fine for the last half of the year and not a single drop here a couple of weeks ago the ...

From time to time, Mozilla Firefox started to fall. From start to fall it may take a couple of hours , maybe 24 hours to work out and then fall.


What I did :

1. Reinstalled the browser.

2 . Created a new profile from the old suffered only the tabs (sessionstore.js) , and bookmarks (bookmarkbackups).

3 . Cut off the antivirus and firewall.

- The same result .


I was looking for a problem tab - choose alternate each , pressed Ctrl + F5, committed navigate through the site. Do not fall - it's OK . Turned browser, went to make tea, come - crash ...

Here's a link to the Crash Report: https://crash-stats.mozilla.com/report/index/10c7323c-82b4-438c-8172-0673d2131119

Hello Please help solve the following problem . Mozilla Firefox worked fine for the last half of the year and not a single drop here a couple of weeks ago the ... From time to time, Mozilla Firefox started to fall. From start to fall it may take a couple of hours , maybe 24 hours to work out and then fall. What I did : 1. Reinstalled the browser. 2 . Created a new profile from the old suffered only the tabs (sessionstore.js) , and bookmarks (bookmarkbackups). 3 . Cut off the antivirus and firewall. - The same result . I was looking for a problem tab - choose alternate each , pressed Ctrl + F5, committed navigate through the site. Do not fall - it's OK . Turned browser, went to make tea, come - crash ... Here's a link to the Crash Report: https://crash-stats.mozilla.com/report/index/10c7323c-82b4-438c-8172-0673d2131119

All Replies (3)

Andrew
Andrew
  • Moderator
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It seems that Rapport is outdated causing the crash. Please update Rapport.

Egovipld
Egovipld Question owner
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I'm sorry. I'm not really speak English. I can not make out exactly what you told me.

Refresh the report? Or did you mean the software?

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
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That is about Trusteer Rapport that is mentioned in one of the bug report linked to the crash report, but I'm not seeing any evidence in the crash report that you have this program installed, so this may not apply to you.

Create a new profile as a test to check if your current profile is causing the problems.

See "Creating a profile":

If the new profile works then you can transfer some files from an existing profile to the new profile, but be cautious not to copy corrupted files to avoid carrying over the problem.