This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

Help! have script malware in hotmail: "A script on this page may be busy, or it may have stopped..." a.gfx.ms/fullex_h7pOT etc.

  • 1 reply
  • 4 have this problem
  • 4 views
  • Last reply by FredMcD

Skdaylight
Skdaylight
more options

Hi, I've got some kind of script running in my hotmail account(s) that makes the above message appear, with a continue or stop button: "You can stop the script now, or you can continue to see if the script will complete" (followed by "Script: https://a.gfx.ms..." and so on. Please help! Is making hotmail acct inaccessible. "Running" script runs on forever no matter which button choice. The https link included in script I placed in Firefox as a Google look-up, it lead me to a very questionable-looking site with strings of code. Please help me remove this malware. Thanking you in advance!

Hi, I've got some kind of script running in my hotmail account(s) that makes the above message appear, with a continue or stop button: "You can stop the script now, or you can continue to see if the script will complete" (followed by "Script: https://a.gfx.ms..." and so on. Please help! Is making hotmail acct inaccessible. "Running" script runs on forever no matter which button choice. The https link included in script I placed in Firefox as a Google look-up, it lead me to a very questionable-looking site with strings of code. Please help me remove this malware. Thanking you in advance!

All Replies (1)

FredMcD
FredMcD
more options

I can't see your system details, but I assume you have Firefox. If you have any anti-virus programs, make sure they are up to date and running. For Firefox, go to the Mozilla Add-ons Web Page and get a good add-pop-up blocker. As to the computer;

================================

Sometimes a problem with Firefox may be a result of malware installed on your computer, that you may not be aware of.

You can try these free programs to scan for malware, which work with your existing antivirus software:

Microsoft Security Essentials is a good permanent antivirus for Windows 7/Vista/XP if you don't already have one.

Further information can be found in the Troubleshoot Firefox issues caused by malware article.

Did this fix your problems? Please report back to us!