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i have done all the above and firefox always crashes

  • 2 replies
  • 1 has this problem
  • 8 views
  • Last reply by cor-el

Magnoliatr
Magnoliatr
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Every time I use firefox it freezes up and or crashes, EVERY TIME

Every time I use firefox it freezes up and or crashes, EVERY TIME

All Replies (2)

ideato
ideato
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Hello Magnoliatr, we're sorry to hear that Firefox is crashing. In order to assist you better, please follow the steps below to provide us crash IDs to help us learn more about your crash.

  1. Enter about:crashes in the Firefox address bar and press Enter. A Submitted Crash Reports list will appear, similar to the one shown below.
  2. Copy the 5 most recent Report IDs that start with bp- and paste them into your response here.

SubmittedCrashReports-Win7

Thank you for your help!

More information and further troubleshooting steps can be found in the Troubleshoot Firefox crashes (closing or quitting unexpectedly) article.

cor-el
cor-el
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  • Top 10 Contributor
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Try to disable hardware acceleration in Firefox (you need to close and restart Firefox).