This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

I can't add my computer to my Firefox sync.

  • 5 replies
  • 14 have this problem
  • 5 views
  • Last reply by FelixCited

Deadpool_Mouse
Deadpool_Mouse
more options

I can't add my computer to my Firefox sync. When I get on Firefox on my Android device (the device that does have my Firefox sync) I am told to "tap the Set up Firefox Sync button on the Firefox Start page." They even show a screenshot so I know what I'm looking for, however, this button does not exist on my Firefox for Android. I've looked all over the start page for it & tried every other means I can think of to get to the sync but it all boils back to tapping this button that I don't have. I would appreciate any help I can get.

I can't add my computer to my Firefox sync. When I get on Firefox on my Android device (the device that does have my Firefox sync) I am told to "tap the Set up Firefox Sync button on the Firefox Start page." They even show a screenshot so I know what I'm looking for, however, this button does not exist on my Firefox for Android. I've looked all over the start page for it & tried every other means I can think of to get to the sync but it all boils back to tapping this button that I don't have. I would appreciate any help I can get.

Chosen solution

When opening settings on android tablet firefox browser - pair device is not showing or able to be selected -any help would be appreciated

Read this answer in context 👍 2

All Replies (5)

philipp
philipp
  • Moderator
more options

hello, please try to pair the two devices like this:

  1. on your android phone go into the system's settings app and into accounts & synchronisation (might be worded slightly different on various android devices), go to firefox sync & tap on pair a device.
  2. on your desktop go to firefox > options > sync > set up firefox sync > i have an account which will show you a 3x4 character code that you'll have to enter into your android device in order to complete the process.
Deadpool_Mouse
Deadpool_Mouse Question owner
more options

Thank you so much. I thought I already did this but it turns out I was going to different settings for Firefox that was only for permission to sync on the device but not adding another device.

rjeffus
rjeffus
more options

Chosen Solution

When opening settings on android tablet firefox browser - pair device is not showing or able to be selected -any help would be appreciated

rjeffus
rjeffus
more options

The option for the android worked after I added firefox in settings accounts Thanks for the post

FelixCited
FelixCited
more options

I FOUND A SOLUTION

In android, for whatever reason, the system wont bring you to a correct sync screen so to get there, (you may need to suit this information to your own situation depending on where you are in the account creation/sync stage)

Basically people are having the issue where the "Pair a Device" code wont show up. To fix this, dont set up the account within FireFox. Go to your home screen. Settings > Accounts > Add Account

Choose Firefox - as for me, I had to choose the option that said 'Firefox Sync (deprecated) ' which showed up the sync code dialogue which was not coming up before.

Hope this helps, I was swearing at my screen for an hour trying to get this working