This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

Paypal says I have to use Outlook and not Firefox! Help!

  • 3 replies
  • 1 has this problem
  • 8 views
  • Last reply by cor-el

Peter
Peter
more options

I have windows 7 and not mac. Paypal worked twice yesterday and then not at all. Paypal says I have to use outlook express to get the paypal to work consistently!!!??? I checked with paypal 3 times and with the payee to see if there were issues on their end, but there was nothing. My credit cards are working fine. Whats up?

I have windows 7 and not mac. Paypal worked twice yesterday and then not at all. Paypal says I have to use outlook express to get the paypal to work consistently!!!??? I checked with paypal 3 times and with the payee to see if there were issues on their end, but there was nothing. My credit cards are working fine. Whats up?

Chosen solution

You can try these steps in case of issues with web pages:

Reload web page(s) and bypass the cache to refresh possibly outdated or corrupted files.

  • Hold down the Shift key and left-click the Reload button
  • Press "Ctrl + F5" or press "Ctrl + Shift + R" (Windows,Linux)
  • Press "Command + Shift + R" (Mac)

Clear the cache and cookies only from websites that cause problems.

"Clear the Cache":

  • Firefox/Tools > Options > Advanced > Network > Cached Web Content: "Clear Now"

"Remove Cookies" from sites causing problems:

  • Firefox/Tools > Options > Privacy > Cookies: "Show Cookies"

Start Firefox in Safe Mode to check if one of the extensions (Firefox/Tools > Add-ons > Extensions) or if hardware acceleration is causing the problem (switch to the DEFAULT theme: Firefox/Tools > Add-ons > Appearance).

  • Do NOT click the Reset button on the Safe Mode start window.

Note that you can find a shield icon to the left of the "Site Identity Button" (globe/padlock) on the location bar that mixed active content is blocked.

Read this answer in context 👍 0

All Replies (3)

the-edmeister
the-edmeister
  • Moderator
more options

Outlook Express is an email client program, where Firefox is a web browser; something about what Paypal told you doesn't equate.

Peter
Peter Question owner
more options

Yeah, sorry not outlook but they wanted me to use explorer.

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
more options

Chosen Solution

You can try these steps in case of issues with web pages:

Reload web page(s) and bypass the cache to refresh possibly outdated or corrupted files.

  • Hold down the Shift key and left-click the Reload button
  • Press "Ctrl + F5" or press "Ctrl + Shift + R" (Windows,Linux)
  • Press "Command + Shift + R" (Mac)

Clear the cache and cookies only from websites that cause problems.

"Clear the Cache":

  • Firefox/Tools > Options > Advanced > Network > Cached Web Content: "Clear Now"

"Remove Cookies" from sites causing problems:

  • Firefox/Tools > Options > Privacy > Cookies: "Show Cookies"

Start Firefox in Safe Mode to check if one of the extensions (Firefox/Tools > Add-ons > Extensions) or if hardware acceleration is causing the problem (switch to the DEFAULT theme: Firefox/Tools > Add-ons > Appearance).

  • Do NOT click the Reset button on the Safe Mode start window.

Note that you can find a shield icon to the left of the "Site Identity Button" (globe/padlock) on the location bar that mixed active content is blocked.