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Firefox crashes

  • 2 replies
  • 2 have this problem
  • 29 views
  • Last reply by cor-el

jkouvrard
jkouvrard
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I am still waiting on some help with these crashes.....I already sent this yesterday....here are the lastest bp crashes:

bp-117b46c1-0006-4c59-82a4-7ae132140328 3/28/2014 6:35 PM bp-ca758ba3-573f-4c77-b194-eeed52140327 3/27/2014 12:31 PM bp-95e5cb7b-803a-4577-b127-28caa2140326 3/26/2014 5:14 PM bp-b5d82d10-ec4a-4e34-9d62-93ab62140326 3/26/2014 11:19 AM bp-3f7f26e5-b1d6-4cf2-8112-f75812140325 3/25/2014 3:36 PM bp-a853189d-17f8-41c2-8679-41b5d2140325 3/25/2014 9:12 AM bp-ad86aa61-41cb-4f82-8f91-876be2140324 3/24/2014 2:17 PM bp-d6a2307a-454d-45be-9e85-255bf2140324 3/24/2014 8:48 AM bp-64d50555-9132-4bff-95e0-acb6a2140322 3/22/2014 10:47 AM bp-0a51d5d3-9f74-4d93-b03c-dc9072140321 3/21/2014 11:46 AM bp-e4d188cd-705a-41fa-84e8-7e2812140320 3/20/2014 2:13 PM

I am still waiting on some help with these crashes.....I already sent this yesterday....here are the lastest bp crashes: bp-117b46c1-0006-4c59-82a4-7ae132140328 3/28/2014 6:35 PM bp-ca758ba3-573f-4c77-b194-eeed52140327 3/27/2014 12:31 PM bp-95e5cb7b-803a-4577-b127-28caa2140326 3/26/2014 5:14 PM bp-b5d82d10-ec4a-4e34-9d62-93ab62140326 3/26/2014 11:19 AM bp-3f7f26e5-b1d6-4cf2-8112-f75812140325 3/25/2014 3:36 PM bp-a853189d-17f8-41c2-8679-41b5d2140325 3/25/2014 9:12 AM bp-ad86aa61-41cb-4f82-8f91-876be2140324 3/24/2014 2:17 PM bp-d6a2307a-454d-45be-9e85-255bf2140324 3/24/2014 8:48 AM bp-64d50555-9132-4bff-95e0-acb6a2140322 3/22/2014 10:47 AM bp-0a51d5d3-9f74-4d93-b03c-dc9072140321 3/21/2014 11:46 AM bp-e4d188cd-705a-41fa-84e8-7e2812140320 3/20/2014 2:13 PM

All Replies (2)

John99
John99
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Just looking very quickly one of those crashes relates to Trusteer Rapport software. Try to update that and if that does not help temporarily disable it.

I note that was a crash whilst using Firefox 27. You are likely to need to update the Trusteer software each time Firefox upgrades.

You also apparently have Crashes for other reasons. Can I ask you as a troubleshooting step to try in Firefox's safemode and with all plugins disabled. If you get crashes again then please post two or three of the new CrashIDs from such crashes.

For forum cross refferencing purposes

  • One of your Reports for CrashID bp-117b46c1-0006-4c59-82a4-7ae132140328
  • Crash Signature: ScanRope
  • Related bugs include Bug 903318 - crash in js::GCMarker::processMarkStackTop with Trusteer Rapport 3.5.1302.54
cor-el
cor-el
  • Moderator
  • Top 10 Contributor
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I'm not seeing any evidence that you have Trusteer.

A lot of crash reports show a rather high memory usage and some reports are about out-of-memory (OOM) issues, so it is more likely a memory usage issue.