This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

Why is it everytime I try and play a video through Firefox that the video initially plays, then it freezes and locks up the browser?

  • 1 reply
  • 1 has this problem
  • 7 views
  • Last reply by Moses

mcdonalddan1964
mcdonalddan1964
more options

I can play videos through internet explorer, but I do not prefer that browser. However, anytime I try and play on through Firefox it locks up the browser. I then have to restart the computer.

I can play videos through internet explorer, but I do not prefer that browser. However, anytime I try and play on through Firefox it locks up the browser. I then have to restart the computer.

All Replies (1)

Moses
Moses
  • Moderator
more options

Some problems with Flash video playback can be resolved by disabling hardware acceleration in your Flash Player settings. (See this article for more information on using the Flash plugin in Firefox).

To disable hardware acceleration in Flash Player:

  1. Go to this Adobe Flash Player Help page.
  2. Right-click on the Flash Player logo on that page.
  3. Click on Settings in the context menu. The Adobe Flash Player Settings screen will open.
  4. Click on the icon at the bottom-left of the Adobe Flash Player Settings window to open the Display panel.

    The image "fpSettings1.PNG" does not exist.
  5. Remove the check mark from Enable hardware acceleration.
  6. Click Close to close the Adobe Flash Player Settings Window.
  7. Restart Firefox.

This Flash Player Help - Display Settings page has more information on Flash Player hardware acceleration, if you're interested.

Does this solve the problem? Let us know.