Join the AMA (Ask Me Anything) with the Firefox leadership team to celebrate Firefox 20th anniversary and discuss Firefox’s future on Mozilla Connect. Mark your calendar on Thursday, November 14, 18:00 - 20:00 UTC!

Vanwege onderhoudswerkzaamheden die uw ervaring zouden moeten verbeteren, heeft deze website beperkte functionaliteit. Als een artikel uw probleem niet verhelpt en u een vraag wilt stellen, kan onze ondersteuningsgemeenschap u helpen in @FirefoxSupport op Twitter en /r/firefox op Reddit.

Avatar for Username

Zoeken in Support

Vermijd ondersteuningsscams. We zullen u nooit vragen een telefoonnummer te bellen, er een sms naar te sturen of persoonlijke gegevens te delen. Meld verdachte activiteit met de optie ‘Misbruik melden’.

Meer info

Deze conversatie is gearchiveerd. Stel een nieuwe vraag als u hulp nodig hebt.

Uable to install or recognise Java Runtime Environment

  • 1 antwoord
  • 1 heeft dit probleem
  • 10 weergaven
  • Laatste antwoord van the-edmeister

knutdarre
knutdarre
more options

I have version 33.1 and the Java Platform SE 8 U25 11.25.2.18 Plug in 11.25.2 for Mozilla browsers plug-in (set to always open). When trying to access the Bank-ID system, the web page requests I install a plug-in called "Java Runtime Environment". By clicking, a new popup opens whith this option already checked and ready for install. When clicking "Next", I am told that the program couldn't be installed and that it is "unavailable", and a new button invites a "manual install", when clicking this, a new browser window opens on this address. https://support.mozilla.org/en-US/kb/use-java-plugin-to-view-interactive-content

I can't find the solution here, my MS-explorer works fine with the Java-version I have. I would post a screen-shot, but don't see how it can be done with this support interface.

I have version 33.1 and the Java Platform SE 8 U25 11.25.2.18 Plug in 11.25.2 for Mozilla browsers plug-in (set to always open). When trying to access the Bank-ID system, the web page requests I install a plug-in called "Java Runtime Environment". By clicking, a new popup opens whith this option already checked and ready for install. When clicking "Next", I am told that the program couldn't be installed and that it is "unavailable", and a new button invites a "manual install", when clicking this, a new browser window opens on this address. https://support.mozilla.org/en-US/kb/use-java-plugin-to-view-interactive-content I can't find the solution here, my MS-explorer works fine with the Java-version I have. I would post a screen-shot, but don't see how it can be done with this support interface.

Alle antwoorden (1)

the-edmeister
the-edmeister
  • Moderator
more options

https://support.mozilla.org/en-US/kb/how-do-i-create-screenshot-my-problem 

It is best to use a compressed image type like PNG or JPG to save the screenshot and make sure that you do not exceed a maximum file size of 1 MB.

Then use the Browse .... button below the Post a Reply text box to upload the screenshot.