Vanwege onderhoudswerkzaamheden die uw ervaring zouden moeten verbeteren, heeft deze website beperkte functionaliteit. Als een artikel uw probleem niet verhelpt en u een vraag wilt stellen, kan onze ondersteuningsgemeenschap u helpen in @FirefoxSupport op Twitter en /r/firefox op Reddit.

Avatar for Username

Zoeken in Support

Vermijd ondersteuningsscams. We zullen u nooit vragen een telefoonnummer te bellen, er een sms naar te sturen of persoonlijke gegevens te delen. Meld verdachte activiteit met de optie ‘Misbruik melden’.

Meer info

Deze conversatie is gearchiveerd. Stel een nieuwe vraag als u hulp nodig hebt.

Password protected PDF says it is downloaded but is not

  • 3 antwoorden
  • 1 heeft dit probleem
  • 5 weergaven
  • Laatste antwoord van cor-el

LeeFrac
LeeFrac
more options

I am attempted to download a password protected PDF file using the newest version of Firefox and Adobe. Firefox says a file has been downloaded but the file is not seen in the download file or the download tab in Firefox. Any ideas what the problem is, this is a new computer I am trying to set up. There is a virus protection program that could be causing this. I currently use Firefox and Adobe on my old computer with what appears to be the same setting without any issue.

I am attempted to download a password protected PDF file using the newest version of Firefox and Adobe. Firefox says a file has been downloaded but the file is not seen in the download file or the download tab in Firefox. Any ideas what the problem is, this is a new computer I am trying to set up. There is a virus protection program that could be causing this. I currently use Firefox and Adobe on my old computer with what appears to be the same setting without any issue.

Alle antwoorden (3)

Snowydogs
Snowydogs
more options

Hello,

I think disabling your anti-virus system may let the PDF download. Let me know what happens!

Cheers,

Snowycats

LeeFrac
LeeFrac Vraageigenaar
more options

Thanks for the info but the virus protection is not the issue, it is disabled. When I click on download, it says a file has been downloaded but it is not being downloaded (does not show up in Firefox downloads or on computer anywhere).

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
more options

Are you saving the file or are you opening the file directly in the Adobe Reader?

Did you check the Windows %temp% folder?

Boot the computer in Windows Safe Mode with network support (press F8 on the boot screen) as a test.