Firefox crashes
Crash ID: bp-8f440c7b-fb2b-444e-9833-7afbe2150510 My Firefox keep on crashing ...when i opened youtube.com or other websites What should i do.. help me please
Alle antwoorden (2)
hello, this appears to be an issue caused by adware/malware on your pc.
- please go to the firefox menu ≡ > addons > extensions & remove any suspicious entries (toolbars, things that you have not installed intentionally, don't know what purpose they serve, etc).
- also go to the windows control panel / programs and remove all toolbars or potentially unwanted software from there.
- finally, run a full scan of your system with different security tools like the free version of malwarebytes & adwcleaner, which are specialised in adware and browser hijackers.
The file that's causing the crash looks suspicious - try scanning for malware with several antivirus programs. Also see Troubleshoot Firefox issues caused by malware.
If you can, you should upgrade to a newer version of windows, as windows XP is no longer supported by microsoft and has numerous security issues.