Vanwege onderhoudswerkzaamheden die uw ervaring zouden moeten verbeteren, heeft deze website beperkte functionaliteit. Als een artikel uw probleem niet verhelpt en u een vraag wilt stellen, kan onze ondersteuningsgemeenschap u helpen in @FirefoxSupport op Twitter en /r/firefox op Reddit.

Avatar for Username

Zoeken in Support

Vermijd ondersteuningsscams. We zullen u nooit vragen een telefoonnummer te bellen, er een sms naar te sturen of persoonlijke gegevens te delen. Meld verdachte activiteit met de optie ‘Misbruik melden’.

Meer info

Deze conversatie is gearchiveerd. Stel een nieuwe vraag als u hulp nodig hebt.

Unable to change settings to save passwords

  • 2 antwoorden
  • 2 hebben dit probleem
  • 1 weergave
  • Laatste antwoord van cor-el

elevandowski
elevandowski
more options

Firefox will not save any of my passwords. I am unable to select anything in the security option other than "Use a master password". Other sites have advised to deselect "always use private private browsing mode", mine is already unchecked so this is not an option.

Firefox will not save any of my passwords. I am unable to select anything in the security option other than "Use a master password". Other sites have advised to deselect "always use private private browsing mode", mine is already unchecked so this is not an option.

Alle antwoorden (2)

TudorHarries
TudorHarries
more options

Hi elevandowski, I hope I can help!

Try going to "Options", then click the privacy tab, then see if, under history, you have "Never remember history". If so, try changing that to "Remember history".

If you have any questions, ask them and I will attempt to answer them!

Thanks, Tudor.

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
more options

Start Firefox in Safe Mode to check if one of the extensions (Firefox/Tools > Add-ons > Extensions) or if hardware acceleration is causing the problem.

  • Switch to the DEFAULT theme: Firefox/Tools > Add-ons > Appearance
  • Do NOT click the Reset button on the Safe Mode start window

It is possible that there is a problem with the key3.db file (encryption key) and the logins.json file (encrypted names and passwords) in Firefox. You can rename the key3.db file (key3.db.old) and logins.json file (logins.json.old) or move these files to another folder to make it possible to undo the action. Rename or delete a possible signons.sqlite file (signons.sqlite.old) used by older Firefox versions as well. You need to set a new Master Password after renaming or deleting key3.db and all currently saved passwords are lost. If that has worked then you can remove the renamed files that are no longer needed.

You can use this button to go to the current Firefox profile folder: