Vanwege onderhoudswerkzaamheden die uw ervaring zouden moeten verbeteren, heeft deze website beperkte functionaliteit. Als een artikel uw probleem niet verhelpt en u een vraag wilt stellen, kan onze ondersteuningsgemeenschap u helpen in @FirefoxSupport op Twitter en /r/firefox op Reddit.

Zoeken in Support

Vermijd ondersteuningsscams. We zullen u nooit vragen een telefoonnummer te bellen, er een sms naar te sturen of persoonlijke gegevens te delen. Meld verdachte activiteit met de optie ‘Misbruik melden’.

Meer info

Deze conversatie is gearchiveerd. Stel een nieuwe vraag als u hulp nodig hebt.

I can't restore my bookmarks.

  • 2 antwoorden
  • 2 hebben dit probleem
  • 1 weergave
  • Laatste antwoord van cor-el

more options

I changed my computer and I installed the Firefox new. So my bookmarks is gone. I have a bookmark backup file. So I tried, but I can't restore them. When I try to restore them, I got a message "unable to process the backup file". How can I restore my bookmarks?

I changed my computer and I installed the Firefox new. So my bookmarks is gone. I have a bookmark backup file. So I tried, but I can't restore them. When I try to restore them, I got a message "unable to process the backup file". How can I restore my bookmarks?

Alle antwoorden (2)

more options

Take care. If you are getting that message it is probably whilst trying to Restore Firefpx .json or .jsonlz4 files and they will overwrite whatever you have now.

Do you still have the old computer ? And is is working with a working Firefox installed ? Do you have the original Hard Disk drive or a backup image of that ? Are you trying to use Firefox Sync ??

Where did you get this backup file from and how did you try to restore it ? What instructions were you following ? Is the bookmark backup file from the old computer ? What version of Firefox was that is it an up to date Firefox 39 ?
Do you remember when approximately that computer and Firefox was last used ?

See also

more options