Vanwege onderhoudswerkzaamheden die uw ervaring zouden moeten verbeteren, heeft deze website beperkte functionaliteit. Als een artikel uw probleem niet verhelpt en u een vraag wilt stellen, kan onze ondersteuningsgemeenschap u helpen in @FirefoxSupport op Twitter en /r/firefox op Reddit.

Zoeken in Support

Vermijd ondersteuningsscams. We zullen u nooit vragen een telefoonnummer te bellen, er een sms naar te sturen of persoonlijke gegevens te delen. Meld verdachte activiteit met de optie ‘Misbruik melden’.

Meer info

Deze conversatie is gearchiveerd. Stel een nieuwe vraag als u hulp nodig hebt.

I cannot activate account because it says cookies are not enabled but I went through Privacy settings and they are on.

  • 3 antwoorden
  • 1 heeft dit probleem
  • 5 weergaven
  • Laatste antwoord van cor-el

more options

Followed link from activation email but kept getting message that cookies were not activated after going through all the cookie setup in Help topics (third party always, forgot firefox.com in history, cleared cookie cache, tried Firefox safe mode). Also tried the URL in IE and Chrome.

Followed link from activation email but kept getting message that cookies were not activated after going through all the cookie setup in Help topics (third party always, forgot firefox.com in history, cleared cookie cache, tried Firefox safe mode). Also tried the URL in IE and Chrome.

Alle antwoorden (3)

more options

Make sure that you allow cookies for the accounts.firefox.com domain if you aren't allowing cookies generally or use the 'Ask me' cookie setting or use extensions that deal with cookies. Various data is stored in localStorage and sessionStorage, so make sure that DOM storage is enabled.

more options

Someone from support sent me a link to activate the account but now I get the cookies not set error when I try to log in to sync. I could not find a "Ask me" option in the Cookies section. Firefox.com is listed as allowed in the exceptions section. I could not figure out what I was supposed to do with the link cor-el posted. Where is DOM storage enabled?

more options

You can open the about:config page via the location/address bar and search for dom.storage.enabled to make sure it is set to truie

You can accept the warning and click "I'll be careful" to continue.

Can you access the account here?