We're calling on all EU-based Mozillians with iOS or iPadOS devices to help us monitor Apple’s new browser choice screens. Join the effort to hold Big Tech to account!

Vanwege onderhoudswerkzaamheden die uw ervaring zouden moeten verbeteren, heeft deze website beperkte functionaliteit. Als een artikel uw probleem niet verhelpt en u een vraag wilt stellen, kan onze ondersteuningsgemeenschap u helpen in @FirefoxSupport op Twitter en /r/firefox op Reddit.

Zoeken in Support

Vermijd ondersteuningsscams. We zullen u nooit vragen een telefoonnummer te bellen, er een sms naar te sturen of persoonlijke gegevens te delen. Meld verdachte activiteit met de optie ‘Misbruik melden’.

Meer info

Deze conversatie is gearchiveerd. Stel een nieuwe vraag als u hulp nodig hebt.

Why does a message saying that frefox has crashed pop up on my desktop after I log off the internet (close Firefox)?

  • 6 antwoorden
  • 1 heeft dit probleem
  • 42 weergaven
  • Laatste antwoord van FredMcD

more options

Occasionally after I close Firefox a Firefox program opens that says Firefox has crashed and that is supposed to report the crash to Firefox with my contents. Pretty much every time this happens I type in the comment that I closed Firefox (that Firefox did not crash). Regardless of whether I enter a comment and whether I instruct the program to reopen Firefox or to close Firefox, after I enter, I get a message that the reporting feature failed. How do I tell Firefox that this portion of the program is flawed?

Occasionally after I close Firefox a Firefox program opens that says Firefox has crashed and that is supposed to report the crash to Firefox with my contents. Pretty much every time this happens I type in the comment that I closed Firefox (that Firefox did not crash). Regardless of whether I enter a comment and whether I instruct the program to reopen Firefox or to close Firefox, after I enter, I get a message that the reporting feature failed. How do I tell Firefox that this portion of the program is flawed?

Alle antwoorden (6)

more options

That is called a shutdown hang.

In the address bar, type about:crashes<enter>. Note: If any reports do not have BP in front of the numbers/letters, click it to submit them.

The crash report is several pages of data. We need the report numbers to see the whole report.

Using your mouse, mark the most resent 7 - 10 crash reports, and copy them. Now go to the reply box below and paste them in.

aboutcrashesFx29
more options

when I typed "about:crashes", there were a total of 19 unreported crash reports. due to the time involved in submitting the crash reports, I only manually submitted the last five. try to fix this. it's annoying.

more options

when I typed "about:crashes", there were a total of 19 unreported crash reports. due to the time involved in submitting the crash reports, I only manually submitted the last five. try to fix this. it's annoying.

more options

when I typed "about:crashes", there were a total of 19 unreported crash reports. due to the time involved in submitting the crash reports, I only manually submitted the last five. try to fix this. it's annoying.

more options

FredMcD said

The crash report is several pages of data. We need the report numbers to see the whole report. Using your mouse, mark the most resent 7 - 10 crash reports, and copy them. Now go to the reply box below and paste them in.