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Can you tell my why NORTON is giving me all kinds of exuses why they can't fix the valut toolbar in FIREFOX?

  • 4 antwoorden
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  • Laatste antwoord van FredMcD

Al6286
Al6286
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For over a year now NORTON has been giving me excuses that the Vault, which holds my passwords is not compatible with FIREFOX. This started about version 39 and has continued up to and through the current release. They tell me they are working on it and sometime blame Mozilla. Can you tell my why they are giving me all these excuses? Other add ons work with Firefox and when Firefox updates I get emails saying there is a new version of the add on please download it. I do and life goes on, (almost) as before except with Norton 360 and their Password vault.

Perhaps it's time for Mozilla to contact Norton and tell them it not your (Mozilla's) fault and they should get off their collective asses and fix the Toolbar issue once and for all.

Thanks.

Al n1api@cox.net

For over a year now NORTON has been giving me excuses that the Vault, which holds my passwords is not compatible with FIREFOX. This started about version 39 and has continued up to and through the current release. They tell me they are working on it and sometime blame Mozilla. Can you tell my why they are giving me all these excuses? Other add ons work with Firefox and when Firefox updates I get emails saying there is a new version of the add on please download it. I do and life goes on, (almost) as before except with Norton 360 and their Password vault. Perhaps it's time for Mozilla to contact Norton and tell them it not your (Mozilla's) fault and they should get off their collective asses and fix the Toolbar issue once and for all. Thanks. Al n1api@cox.net

Alle antwoorden (4)

Paul
Paul
  • Top 25 Contributor
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Hi

Good question!

Symantec (the people that make Norton) were aware of the improved security around add-ons for Firefox well in advance of the change, in the same way that the rest of the add-on developer community (both large companies and individual developers) were made aware.

In many cases, developers have updated their software. In some cases, developers have discontinued an add-on, and others, the developers have produced a version with reduced functionality. This is what seems to have happened with Symantec. I recommend you have a read of this and this which will give you more information.

Firefox is due to update to version 44 this week. Once you have the update, I recommend you have a read of this update from Symantec which may give you some functionality back.

I hope this helps, but if not, please come back here and we can look into a different solution for you.

Al6286
Al6286 Vraageigenaar
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The information is helpful but unfortunately it does not tell me why Norton refuses to work on the problem and make it completely compatible. As I've told their programmers they've now gotten so far behind in the fix they may never get it right.

Let's see what happens when Version 44 comes out and what excuse they give me when I call.

the-edmeister
the-edmeister
  • Moderator
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Maybe they are just plain incompetent?

IMO, Norton doesn't keep up with new developments in Firefox, as they happen day-to-day or even version to version = 6 week intervals. It's like they wait until a new version of Firefox is released to discover [user complaints??] that "they" have a problem before the set about fixing it. I say that because routinely they take 2 to 4 versions [12 to 24 weeks] to "fix stuff" that is broken in their add-ons. "Golly-gee" that is the same 24 week time period as Firefox "cradle to grave" for each version of Firefox.

Almost as if their QA is done by their paying users, at least when Firefox has major code changes that might need more than a minor update to fix.

Overall, Firefox 4.0, Firefox 29.0, and Firefox 40 (where the "current" slew of problems started) where Norton really "dropped the ball" and left their users "hanging" for weeks / months at a time until "they got their act together", IMO.

FredMcD
FredMcD
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You can open the vault directlly to access the passwords. Then copy / paste.