Vanwege onderhoudswerkzaamheden die uw ervaring zouden moeten verbeteren, heeft deze website beperkte functionaliteit. Als een artikel uw probleem niet verhelpt en u een vraag wilt stellen, kan onze ondersteuningsgemeenschap u helpen in @FirefoxSupport op Twitter en /r/firefox op Reddit.

Avatar for Username

Zoeken in Support

Vermijd ondersteuningsscams. We zullen u nooit vragen een telefoonnummer te bellen, er een sms naar te sturen of persoonlijke gegevens te delen. Meld verdachte activiteit met de optie ‘Misbruik melden’.

Meer info

Deze conversatie is gearchiveerd. Stel een nieuwe vraag als u hulp nodig hebt.

How can I contact someone to explain the problems (not describable in one sentence) that are preventing me from donating to Thunderbird?

  • 1 antwoord
  • 1 heeft dit probleem
  • 1 weergave
  • Laatste antwoord van Matt

beverlyshepard19
beverlyshepard19
more options

The last update of Thunderbird has caused these situations: 1) I can't "paste as quotation" an excerpt from another e-mail into one I am sending. Nothing happens. (I can "paste as quotation" from a word processing program or a website, just not my very own e-mails.) 2) When I quote a received message, I can't insert my comments within the text; when I try this it deletes the quoted message entirely.

These two things mean that a lot of what I have been accustomed to doing with e-mail is now impossible without going outside Thunderbird, composing a message elsewhere the way I want it, and then pasting it back into a Thunderbird e-mail message. Not the convenient thing we are meant to believe a good e-mail program is. As long as this little mess continues I won't be donating to Thunderbird.

The last update of Thunderbird has caused these situations: 1) I can't "paste as quotation" an excerpt from another e-mail into one I am sending. Nothing happens. (I can "paste as quotation" from a word processing program or a website, just not my very own e-mails.) 2) When I quote a received message, I can't insert my comments within the text; when I try this it deletes the quoted message entirely. These two things mean that a lot of what I have been accustomed to doing with e-mail is now impossible without going outside Thunderbird, composing a message elsewhere the way I want it, and then pasting it back into a Thunderbird e-mail message. Not the convenient thing we are meant to believe a good e-mail program is. As long as this little mess continues I won't be donating to Thunderbird.

Alle antwoorden (1)

Matt
Matt
  • Moderator
  • Top 10 Contributor
more options

To diagnose problems with Thunderbird, try the following:

  • Restart Thunderbird with add-ons disabled (Thunderbird Safe Mode). On the Help menu, click on "Restart with Add-ons Disabled". If Thunderbird works like normal, there is an Add-on or Theme interfering with normal operations. You will need to re-enable add-ons one at a time until you locate the offender.