Vanwege onderhoudswerkzaamheden die uw ervaring zouden moeten verbeteren, heeft deze website beperkte functionaliteit. Als een artikel uw probleem niet verhelpt en u een vraag wilt stellen, kan onze ondersteuningsgemeenschap u helpen in @FirefoxSupport op Twitter en /r/firefox op Reddit.

Avatar for Username

Zoeken in Support

Vermijd ondersteuningsscams. We zullen u nooit vragen een telefoonnummer te bellen, er een sms naar te sturen of persoonlijke gegevens te delen. Meld verdachte activiteit met de optie ‘Misbruik melden’.

Meer info

Deze conversatie is gearchiveerd. Stel een nieuwe vraag als u hulp nodig hebt.

Firefox crashes

  • 1 antwoord
  • 2 hebben dit probleem
  • 7 weergaven
  • Laatste antwoord van philipp

kjelljostein
kjelljostein
more options

Firefox had crashed on my work Laptop overnight. I'm not sure if the IT Department had rolled out an Upgrade, but it crashes every single time, also in safe mode.

"Firefox","architecture":"x86","buildId":"20151029151421","version":"42.0","vendor":"Mozilla","platformVersion":"42.0","xpcomAbi":"x86-msvc","hotfixVersion":null}

Crash ID: bp-55b0cc41-9d8b-4ffc-99b5-5ed4d2160913

Firefox had crashed on my work Laptop overnight. I'm not sure if the IT Department had rolled out an Upgrade, but it crashes every single time, also in safe mode. :"Firefox","architecture":"x86","buildId":"20151029151421","version":"42.0","vendor":"Mozilla","platformVersion":"42.0","xpcomAbi":"x86-msvc","hotfixVersion":null} Crash ID: bp-55b0cc41-9d8b-4ffc-99b5-5ed4d2160913

Gekozen oplossing

hi, thanks for providing a crash report id. this may be an issue caused by your norton security software that is hooking into firefox and causing it to crash (maybe through a program/signature update done by them). can you please try to disable norton temporarily and see if you can get firefox to launch again & please also get in contact with their support...

Dit antwoord in context lezen 👍 1

Alle antwoorden (1)

philipp
philipp
  • Moderator
more options

Gekozen oplossing

hi, thanks for providing a crash report id. this may be an issue caused by your norton security software that is hooking into firefox and causing it to crash (maybe through a program/signature update done by them). can you please try to disable norton temporarily and see if you can get firefox to launch again & please also get in contact with their support...