We're calling on all EU-based Mozillians with iOS or iPadOS devices to help us monitor Apple’s new browser choice screens. Join the effort to hold Big Tech to account!

Vanwege onderhoudswerkzaamheden die uw ervaring zouden moeten verbeteren, heeft deze website beperkte functionaliteit. Als een artikel uw probleem niet verhelpt en u een vraag wilt stellen, kan onze ondersteuningsgemeenschap u helpen in @FirefoxSupport op Twitter en /r/firefox op Reddit.

Avatar for Username

Zoeken in Support

Vermijd ondersteuningsscams. We zullen u nooit vragen een telefoonnummer te bellen, er een sms naar te sturen of persoonlijke gegevens te delen. Meld verdachte activiteit met de optie ‘Misbruik melden’.

Meer info

Deze conversatie is gearchiveerd. Stel een nieuwe vraag als u hulp nodig hebt.

Black dots appears whenever browsing with mozilla.

  • 2 antwoorden
  • 2 hebben dit probleem
  • 2 weergaven
  • Laatste antwoord van JankiV

JankiV
JankiV
more options

Hello everyone,

I bought brand new laptop a month ago. Mostly I use it for browsing. Sometimes it shows me black dots on screen. So I went to shop and exchanged it. The same dots appears. I thought may be the problem is with the model. But later I realize that its only happening with Mozilla. Whenever I use Firefox, 7/10 I found black dots on screen. Randomly appears and disappears when I scroll or refresh the page. Then I update everything. Downloaded latest version of Mozilla and installed. Same thing happening.

May be this is the problem with Mozilla's latest version or the version comes with a laptop. Need solution.

Hello everyone, I bought brand new laptop a month ago. Mostly I use it for browsing. Sometimes it shows me black dots on screen. So I went to shop and exchanged it. The same dots appears. I thought may be the problem is with the model. But later I realize that its only happening with Mozilla. Whenever I use Firefox, 7/10 I found black dots on screen. Randomly appears and disappears when I scroll or refresh the page. Then I update everything. Downloaded latest version of Mozilla and installed. Same thing happening. May be this is the problem with Mozilla's latest version or the version comes with a laptop. Need solution.

Alle antwoorden (2)

FredMcD
FredMcD
more options

Hello,

In order to better assist you with your issue please provide us with a screenshot. If you need help to create a screenshot, please see How do I create a screenshot of my problem?

Once you've done this, attach the saved screenshot file to your forum post by clicking the Browse... button below the Post your reply box. This will help us to visualize the problem.

Thank you!

Start Firefox in Safe Mode {web Link} by holding down the <Shift>
(Mac=Options) key, and then starting Firefox. A small dialog should appear. Click Start In Safe Mode (not Refresh).

Is the problem still there?

JankiV
JankiV Vraageigenaar
more options

Thank you for your reply. I hope I can get the solution really soon. These dots are not so pleasant.