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Looks like I've had a hack of firefox on my Mac. WHat do I do to get firefox back as a browser?

  • 3 antwoorden
  • 1 heeft dit probleem
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  • Laatste antwoord van FredMcD

nlytton
nlytton
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A box pops on when I try to login to a page that says it wants verification of authorization needing my user and password. I called the number given as Charter communications help desk. It was not. I called the actual Charter tech help and they said to ask Firefox if you all can help. Can you or should I go on to call Apple support? NL

A box pops on when I try to login to a page that says it wants verification of authorization needing my user and password. I called the number given as Charter communications help desk. It was not. I called the actual Charter tech help and they said to ask Firefox if you all can help. Can you or should I go on to call Apple support? NL

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Moses
Moses
  • Moderator
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Your info has a bit too vague, perhaps you can provide a screenshot of the error you are seeing? If you need help to create a screenshot, please see How do I create a screenshot of my problem?

Once you've done this, attach the saved screenshot file to your forum post by clicking the Browse... button below the Post your reply box. This will help us to visualize the problem.

Thank you!

FredMcD
FredMcD
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You may have ad/mal-ware. Further information can be found in this article; https://support.mozilla.org/en-US/kb/troubleshoot-firefox-issues-caused-malware?cache=no

Run most or all of the listed malware scanners. Each works differently. If one program misses something, another may pick it up.

FredMcD
FredMcD
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If it's like the fake FBI/Interpol browser lock page, This add-on can stop such pages; https://addons.mozilla.org/en-US/firefox/addon/disallow-script-button/ disallow Script Button

The Disallow Script button looks like a letter "M" and the title is the Minus Script, drag and drop the button on a toolbar. If the button is not displayed then nothing operates, except rules for plugins.

Another way out of the trap is to (force it if needed) Close Firefox. Wait about 20 seconds for Firefox to finish closing. Right-click on the Firefox icon and select Open New Window.

Sometimes this works. If it opens, close it by Menu > File > Exit. This will flush out that web page from the Session Store.