Vanwege onderhoudswerkzaamheden die uw ervaring zouden moeten verbeteren, heeft deze website beperkte functionaliteit. Als een artikel uw probleem niet verhelpt en u een vraag wilt stellen, kan onze ondersteuningsgemeenschap u helpen in @FirefoxSupport op Twitter en /r/firefox op Reddit.

Zoeken in Support

Vermijd ondersteuningsscams. We zullen u nooit vragen een telefoonnummer te bellen, er een sms naar te sturen of persoonlijke gegevens te delen. Meld verdachte activiteit met de optie ‘Misbruik melden’.

Meer info

Deze conversatie is gearchiveerd. Stel een nieuwe vraag als u hulp nodig hebt.

After reinstalling old version, how do I retrieve old email messages?

  • 6 antwoorden
  • 2 hebben dit probleem
  • 4 weergaven
  • Laatste antwoord van Zenos

more options

Our computer crashed. We purchased a new one and determined after much trial and error that we had to reinstall an older version of thunderbird due to our server's security certificate. So, thankfully we have re-established our email accounts and are receiving our emails now, but none of our old emails are there. How do we retreive them? Thank you.

Our computer crashed. We purchased a new one and determined after much trial and error that we had to reinstall an older version of thunderbird due to our server's security certificate. So, thankfully we have re-established our email accounts and are receiving our emails now, but none of our old emails are there. How do we retreive them? Thank you.

Alle antwoorden (6)

more options

That would suggest that you had been using POP which means the old messages will be on the broken computer. The usual advice is to rescue its hard disk, mount it in a caddy so it can connect via usb and so connect it to the new computer.

The easiest way to import messages from the old disk would be to use the ImportExportTools addon to copy folders from the old profile into your Local Folders on the new machine.

more options

Thank you for your response, it is very much appreciated. We have rescued the hard disk and pulled some files off already, but I didn't realize emails might be there....I'll give it a try and let you know! Thanks!

more options

Hello again, So I searched for Import export tools in add ons but found nothing. We are running version 45.8.0 if that matters....just wondering best way to find, extract and import those files. Thanks!

more options
more options

attempted to install addon import export tolls but mozilla refused saying that addon had not been verified. I thought this was unusual since the add on was downloaded from mozilla's own website. is there a workaround

more options

That sounds like you tried to install into Firefox.

http://xenos-email-notes.simplesite.com/416814616