Vanwege onderhoudswerkzaamheden die uw ervaring zouden moeten verbeteren, heeft deze website beperkte functionaliteit. Als een artikel uw probleem niet verhelpt en u een vraag wilt stellen, kan onze ondersteuningsgemeenschap u helpen in @FirefoxSupport op Twitter en /r/firefox op Reddit.

Avatar for Username

Zoeken in Support

Vermijd ondersteuningsscams. We zullen u nooit vragen een telefoonnummer te bellen, er een sms naar te sturen of persoonlijke gegevens te delen. Meld verdachte activiteit met de optie ‘Misbruik melden’.

Meer info

Deze conversatie is gearchiveerd. Stel een nieuwe vraag als u hulp nodig hebt.

I'm told I don't have permission to update, go to system administrator which I don't have; it's a laptop.

  • 2 antwoorden
  • 2 hebben dit probleem
  • 6 weergaven
  • Laatste antwoord van FredMcD

Journalist22
Journalist22
more options

I can't update Firefox! Every time I use it I'm told there is a stability update that needs to be installed but when I try, I get the message that I do not have permission to install it! I'm then told to go to my system administrator but I don't have such a thing. There's only me.

It's a laptop, quite elderly, and I'm being driven to drink by the constant messages telling me to update! Please help!

Thanks.

I can't update Firefox! Every time I use it I'm told there is a stability update that needs to be installed but when I try, I get the message that I do not have permission to install it! I'm then told to go to my system administrator but I don't have such a thing. There's only me. It's a laptop, quite elderly, and I'm being driven to drink by the constant messages telling me to update! Please help! Thanks.

Alle antwoorden (2)

Josh Ross
Josh Ross
more options

Every laptop has an admin account. Provided that this is not a malicious pop requesting access to your Laptop, you should have one. When you launch the laptop, you should have 2 prompts for users. One should be yours another is an administrator account or someone else's account with those rights. If that is not the case, it means you have the permissions. You just need to accept the Windows prompt that should pop up. If that doesn't happen, you can try right-clicking Firefox and "Run as administrator" then proceed to update.

FredMcD
FredMcD
more options

Shut down Firefox. Using your file browser, open the Programs Folder on your computer.

Windows: C:\Program Files C:\Program Files (x86)

Right click on Firefox.exe and select Properties. Now select Compatibility. Turn Off Run This Program In Compatibility Mode, and Run This Program As An Administrator.

Do the same for any Firefox shortcuts you have. Now restart Firefox.