Suggest uninstall and then reinstall from a Full Version Installer https://www.mozilla.org/en-US/firefox/organizations/all/

Please let us know if this solved your issue or if need further assistance.

Did that. didn't work

I think that this is how it works i current Firefox releases. In Firefox 52 ESR you should be able to use the Classic Theme Restorer extension to have a scroll bar as a workaround.

• https://addons.mozilla.org/firefox/addon/classicthemerestorer/
• General UI (2): Menu popups: show scrollbars instead of scroll arrows

cor-el said

I think that this is how it works i current Firefox releases. In Firefox 52 ESR you should be able to use the Classic Theme Restorer extension to have a scroll bar as a workaround.

• https://addons.mozilla.org/firefox/addon/classicthemerestorer/
• General UI (2): Menu popups: show scrollbars instead of scroll arrows

Well, that made it easy if I get stuck in the list of folders I have BUT does not fix the actual issue, which is if you were to mouse scroll once you get to your folders it stops working.

This at least makes it easier, but doesn't solve the can't use scroll wheel on mouse when scrolling through folders in the bookmarks list.

Firefox broke this on all versions higher than 47.0.2 amd they seem to not care

Does it work if you use CTR and use the scroll wheel when the mouse is on the scroll bar instead of in the list area?

Your Graphics Card Intel(R) HD Graphics 4600 Drivers have errors in them. As can see unavailable, disabled, featureLog: {u'fallbacks': [], u'features': [{u'status': u'disabled', u'description': u'Compositing', u'log': [{u'status': u'available', u'type': u'default'}, {u'status': u'disabled', u'message': u'Disabled by pref', u'type': u'user'}], u'name': u'HW_COMPOSITING'}, {u'status': u'unavailable', u'description': u'Direct3D11 Compositing', u'log': [{u'status': u'unavailable', u'message': u'Hardware compositing is disabled', u'type': u'default'}], u'name': u'D3D11_COMPOSITING'}, {u'status': u'unavailable', u'description': u'Direct3D9 Compositing', u'log': [{u'status': u'unavailable', u'message': u'Hardware compositing is disabled', u'type': u'default'}], u'name': u'D3D9_COMPOSITING'}, {u'status': u'unavailable', u'description': u'Direct2D', u'log': [{u'status': u'unavailable', u'message': u'Direct2D requires Direct3D 11 compositing', u'type': u'default'}], u'name': u'DIRECT2D'}, {u'status': u'disabled', u'description': u'Direct3D11 hardware ANGLE', u'log': [{u'status': u'unavailable', u'message': u'D3D11 compositing is disabled', u'type': u'default'}, {u'status': u'disabled', u'message': u'D3D11 compositing is disabled', u'type': u'env'}], u'name': u'D3D11_HW_ANGLE'}]}

You seem to have a on-board adapterDescription: Intel(R) HD Graphics 4600 and a adapterDescription2: NVIDIA GeForce GTX 880M

Both of these are enabled. The Intel should be disabled in Bios.

driverDate: 3-23-2016   intel    Which could be updated before disable.

driverDate2: 2-9-2017 nvidia Which could be updated

driverVersion: 10.18.14.4414     intel

driverVersion2: 21.21.13.7866 nvidia

So this could be your issue, you have 2 video cards competing for attention.

Please let us know if this solved your issue or if need further assistance.

That's the way this Alienware is setup you can't disable it in BIOS. You can choose the primary card within Windows which is set to the Nvidia card.

Hmmmmmmmm Let me check some things out. JUST LOVE doing I.T. work at home after doing it all week at work, lemme tell ya.

This doesn't make sense as a plausible reason though because this does the same thing on multiple systems I've tested it on

Nope video card has nothing to do with it

So in the event the video card is the issue, or the drivers anyhow, I can't seem to find the correct updated driver without getting tons of errors. Since the Intel graphics HD 4600 is onboard I'm stumped for the time being IF this is the issue.

Intel's drivers claim that they aren't supported on this system. It's a glitch somewhere.

cor-el said

Does it work if you use CTR and use the scroll wheel when the mouse is on the scroll bar instead of in the list area?

Yes it does work that way over scroll bar

Pkshadow said

Your Graphics Card Intel(R) HD Graphics 4600 Drivers have errors in them. As can see unavailable, disabled, featureLog: {u'fallbacks': [], u'features': [{u'status': u'disabled', u'description': u'Compositing', u'log': [{u'status': u'available', u'type': u'default'}, {u'status': u'disabled', u'message': u'Disabled by pref', u'type': u'user'}], u'name': u'HW_COMPOSITING'}, {u'status': u'unavailable', u'description': u'Direct3D11 Compositing', u'log': [{u'status': u'unavailable', u'message': u'Hardware compositing is disabled', u'type': u'default'}], u'name': u'D3D11_COMPOSITING'}, {u'status': u'unavailable', u'description': u'Direct3D9 Compositing', u'log': [{u'status': u'unavailable', u'message': u'Hardware compositing is disabled', u'type': u'default'}], u'name': u'D3D9_COMPOSITING'}, {u'status': u'unavailable', u'description': u'Direct2D', u'log': [{u'status': u'unavailable', u'message': u'Direct2D requires Direct3D 11 compositing', u'type': u'default'}], u'name': u'DIRECT2D'}, {u'status': u'disabled', u'description': u'Direct3D11 hardware ANGLE', u'log': [{u'status': u'unavailable', u'message': u'D3D11 compositing is disabled', u'type': u'default'}, {u'status': u'disabled', u'message': u'D3D11 compositing is disabled', u'type': u'env'}], u'name': u'D3D11_HW_ANGLE'}]} You seem to have a on-board adapterDescription: Intel(R) HD Graphics 4600 and a adapterDescription2: NVIDIA GeForce GTX 880M Both of these are enabled. The Intel should be disabled in Bios. driverDate: 3-23-2016 intel Which could be updated before disable. driverDate2: 2-9-2017 nvidia Which could be updated driverVersion: 10.18.14.4414 intel driverVersion2: 21.21.13.7866 nvidia So this could be your issue, you have 2 video cards competing for attention. Please let us know if this solved your issue or if need further assistance.

According to Dell you can't disable either video card in the BIOS which is accurate. Can;t do it there.

The Intel video card is not loving updated drivers direct from Intel, and they have a disclaimer stating they might not work and the drivers from the manufacturer may be the only drivers available.

I can't figure is it driver or physical hardware causing the issue.

jpdraven said

cor-el said

Does it work if you use CTR and use the scroll wheel when the mouse is on the scroll bar instead of in the list area?

Yes it does work that way over scroll bar

ACTUALLY no it doesn't, IF you scroll down to the folders, STOP scrolling, and then try to scroll with the mouse over the scroll bar it does NOT scroll.

It's so weird.

Upgraded to Windows 10 problem went away. Issue was somewhere with the Win 7 installation and drivers HOWEVER I was able to verify all drivers were installed correctly and all was good to go. So.... for whatever reason in Win 7 Pro something was just not having it. In Win 10 Pro.... works fine. Problem solved but not how I would have preferred. Still... solved.