Please consider turning on send info to Mozilla before posting a question. This helps us help you.

Some MS help Repair System Registry and Files

(FOR DOING Above & Below - WINDOWS All OTHER VERSIONS - Use Search To Find Command Prompt ** Enter CMD.exe to Find COMMAND PROMPT Then Right Click & RUN AS ADMIN)

To run the SFC command use the Windows key + X keyboard shortcut to open the Power User menu and select Command Prompt (Admin). Type "SFC /SCANNOW" (without quotes or copy/paste) and press Enter. For more information on using SFC, please refer to the Microsoft KB: Use the System File Checker tool to repair missing or corrupted system files

Run the Windows Deployment Image Servicing and Management (DISM) and System File Checker (SFC) tools as Administrator. The DISM and SFC tools scan the integrity of the Windows image and all protected system files replaces corrupted, damaged and incorrect versions. (FOR DOING Above & Below - WINDOWS All OTHER VERSIONS - Use Search To Find Command Prompt ** Enter CMD.exe to Find COMMAND PROMPT Then Right Click & RUN AS ADMIN) Type "DISM /Online /Cleanup-Image /RestoreHealth" (without quotes or copy/paste) and press Enter.

Note : SFC fixes files locally using files found on your system. Note : DISM goes up to Microsoft for new ones.

Please uninstall Firefox. Then Delete the Mozilla Firefox Folders in C:\Program Files and C:\Program Files(x86) Then restart system. Then run Windows Disk Cleanup. Then run it again and click the button that says Cleanup System Files. Note: your Firefox Profile is saved. https://www.mozilla.org/firefox/all/ Full Version Installer 56.0.2

Note : Firefox 57 Quantum release date Nov 14th https://www.mozilla.org/en-US/firefox/quantum/ Note : Legacy Extensions will be disabled and or removed.

Please let us know if this solved your issue or if need further assistance.

how do you "Turn On Info" in Mozilla Firefox?? I've looked but there is nothing showing those specific terms...I would turn it on as the info you sent appears to be more involved than I can handle(?) I'll give it a try, especially with the uninstall ff paragraph and get back 2U....

magnogreato said

how do you "Turn On Info" in Mozilla Firefox?? I've looked but there is nothing showing those specific terms...I would turn it on as the info you sent appears to be more involved than I can handle(?) I'll give it a try, especially with the uninstall ff paragraph and get back 2U....

https://support.mozilla.org/en-US/kb/share-telemetry-data-mozilla-help-improve-firefox

Note it will make no difference in regard to this question. Next time if there is. Thanks

There is a known bug in Firefox since 55 that blocks us from replying to questions in the MS forum. Here is my bug report

https://bugzilla.mozilla.org/show_bug.cgi?id=1397399

The gurus think it is a duplicate of this one and it is impacting other sites as well

https://bugzilla.mozilla.org/show_bug.cgi?id=1379148

It should be fixed in the FF 57 release in a few days. Keeping everything crossed it is.

I’ll respond to PKshadow and the Goodwitch... all the data you’ve supplied is very good and I was able to do all that you suggested BUT, the problem is still there so I guess I’ll just wait for FF57 and see what happens.... when you suggested that I Turn On Info, and then when I questioned that you responded back with instructions under Options, it was very clear what you were asking, but I wish you would have responded the first time with : go under options for the Telemetry Transmission info I would have not spent so much time looking for the actual words, Turn on Info.... but in any case, thanks and I’ll wait as Goodwitch suggested for FF57 and see what will happen, because the bug is still there. Many thanks to you both.