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I go to Options, Firefox Account, Manage Account, Secondary Account: none displayed; enter a Secondary Account and get "Account Already Exists", but no display.

  • 3 antwoorden
  • 2 hebben dit probleem
  • 1 weergave
  • Laatste antwoord van Michal Stanke

DJMcKinney
DJMcKinney
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Firefox account has the user email hacked. I want to change the address, but keep the existing emails, contacts, etc. Firefox info is that I can add a Secondary Account, then use their "Make Primary"feature. I go thru Options, Firefox Account, Manage Account and the Secondary Account doesn't display any. When I enter a secondary account address, I get "Account Already Exists" message, but no display.

Firefox account has the user email hacked. I want to change the address, but keep the existing emails, contacts, etc. Firefox info is that I can add a Secondary Account, then use their "Make Primary"feature. I go thru Options, Firefox Account, Manage Account and the Secondary Account doesn't display any. When I enter a secondary account address, I get "Account Already Exists" message, but no display.

Alle antwoorden (3)

Michal Stanke
Michal Stanke
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Hi DJMcKinney.

Seems like there is already an account created with the same email address address you want to add as your secondary. Can that be the situation?

DJMcKinney
DJMcKinney Vraageigenaar
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Turns out that was the problem, so I deleted that account and successfully re-entered it as the Secondary Account. However, my Manage Account won't display the "Make Primary" option, so I can't change it to Primary.

Michal Stanke
Michal Stanke
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From what I know changing primary address is not enabled globally yet. According to Change the primary email address on your Mozilla account, you have to visit https://accounts.firefox.com/settings?canChangeEmail=true to see the option there.