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Cancelled earthlink account but system is still trying to log into earthlink even when I am on Verizon.

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  • Laatste antwoord van christ1

Pir8Giny
Pir8Giny
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I can receive e-mail via the Verizon account, but when I was logged into Verizon on Thunderbird, kept getting a message that the system could not log into earthlink.

I can receive e-mail via the Verizon account, but when I was logged into Verizon on Thunderbird, kept getting a message that the system could not log into earthlink.

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christ1
christ1
  • Top 25 Contributor
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Cancelled earthlink account

Please explain what you did in more detail.

Pir8Giny
Pir8Giny Vraageigenaar
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C;licked on Mozilla Thunderbird. Clicked on the mailbox for verizon.net. Wrote an e-mail; hit send; box came up with message that login to server smtpauth.earthlink.net failed; 2nd box came up with message to verify outgoing server setting. Complicating factor: I know very little about computers so not sure how one verifies or changes an outgoing server. Other complicating factor: not sure how Mozilla Thunderbird works as I don't think it was on the computer before I moved to my current address. Please let me know if more information is needed.

christ1
christ1
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When comes the part where you canceled your earthlink account, and how is that related to the problem?

box came up with message that login to server smtpauth.earthlink.net failed; 2nd box came up with message to verify outgoing server setting.

Assuming that is your actual problem, see https://support.mozilla.org/kb/cannot-send-messages

not sure how one verifies or changes an outgoing server.

You talk to your email provider and ask about the correct settings. Then compare that with your account settings in Thunderbird.

not sure how Mozilla Thunderbird works as I don't think it was on the computer before I moved to my current address.

Not sure what's your point here. Thunderbird certainly didn't install itself out of the blue. Someone did it, and set up the account.