Hello,

To find the correct solution to your problem, we need some more non-personal information from you. Please do the following:

1. Use ONE of these methods to open the Firefox Troubleshooting Information page:
   • Click the menu button , click on help and select Troubleshooting Information.
   • Type about:support into the Firefox address bar and press the enter key.
2. At the top of the Troubleshooting Information page that comes up, you should see a button that says "Copy text to clipboard". Click it.
3. Now, go back to your forum post, right-click in the reply box and select Paste from the context menu (or else click inside the reply box and press the Ctrl+V keys) to paste all the information you copied into the forum post.

Can you also please share what you are using for TTS? Is it RHEL native?

If you need further information about the Troubleshooting information page, please read the article Use the Troubleshooting Information page to help fix Firefox issues.

Thanks in advance for your help!

Please find the attache information you have been asked.

I've tried every TTS which is available on the firefox store. But non of them are working. Will you please help to work any one TTS(Text to Speech) Extension for me?

Also, since my browser information is more than 10,000 lines I'm not able to post as single post.

Please find part1

Application Basics

Name: Firefox Version: 60.0 Build ID: 20180503143129 Update Channel: release User Agent: Mozilla/5.0 (X11; Linux x86_64; rv:60.0) Gecko/20100101 Firefox/60.0 OS: Linux 3.10.0-123.el7.x86_64 Multiprocess Windows: 1/1 (Enabled by default) Web Content Processes: 3/4 Stylo: content = true (enabled by default), chrome = true (enabled by default) Enterprise Policies: Inactive Google Key: Found Mozilla Location Service Key: Found Safe Mode: false

Crash Reports for the Last 3 Days

Report ID: bp-0e0d5f44-bd2b-4667-84e4-0b3511180512 Submitted: 4 hours ago

All Crash Reports

Firefox Features

Name: Activity Stream Version: 2018.04.20.1103-b3b95672 ID: activity-stream@mozilla.org

Name: Application Update Service Helper Version: 2.0 ID: aushelper@mozilla.org

Name: Firefox Screenshots Version: 30.1.0 ID: screenshots@mozilla.org

Name: Follow-on Search Telemetry Version: 0.9.6 ID: followonsearch@mozilla.com

Name: Form Autofill Version: 1.0 ID: formautofill@mozilla.org

Name: Photon onboarding Version: 1.0 ID: onboarding@mozilla.org

Name: Pocket Version: 1.0.5 ID: firefox@getpocket.com

Name: Web Compat Version: 1.1 ID: webcompat@mozilla.org

Extensions

Name: Adblock Plus Version: 3.0.4 Enabled: true ID: {d10d0bf8-f5b5-c8b4-a8b2-2b9879e08c5d}

Name: Grammarly for Firefox Version: 8.825.1597 Enabled: true ID: 87677a2c52b84ad3a151a4a72f5bd3c4@jetpack

Name: PDF Mage Version: 1.1.1 Enabled: true ID: jid1-GeRCnsiDhZiTvA@jetpack

Name: Text To Speech (TTS) Version: 1.0 Enabled: true ID: tts@dsoft.com

Name: DownThemAll! Version: 3.0.8 Enabled: false ID: {DDC359D1-844A-42a7-9AA1-88A850A938A8}

Name: FoxyProxy Basic Version: 5.2 Enabled: false ID: foxyproxy-basic@eric.h.jung

Name: Nagios Checker Version: 0.16.1-signed.1-signed Enabled: false ID: {123b2220-59cb-11db-b0de-0800200c9a66}

Name: Read Aloud: A Text to Speech Voice Reader Version: 1.3.3 Enabled: false ID: {ddc62400-f22d-4dd3-8b4a-05837de53c2e}

Name: Selenium Builder Version: 3.1.3 Enabled: false ID: seleniumbuilder@sebuilder.com

Name: Selenium IDE Version: 3.0.2.0 Enabled: false ID: {a6fd85ed-e919-4a43-a5af-8da18bda539f}

Name: Selenium IDE Button Version: 1.2.1 Enabled: false ID: selenium_ide_buttons@egarracingteam.com.ar

Name: WorldIP Version: 3.0.9.1-signed.1-let-fixed.1-signed Enabled: false ID: {f36c6cd1-da73-491d-b290-8fc9115bfa55}

Security Software

Type:

Type:

Graphics

Features Compositing: Basic Asynchronous Pan/Zoom: wheel input enabled; scrollbar drag enabled; autoscroll enabled WebGL 1 Driver WSI Info: GLX 1.4 GLX_VENDOR(client): Mesa Project and SGI GLX_VENDOR(server): SGI Extensions: GLX_ARB_create_context GLX_ARB_create_context_profile GLX_ARB_fbconfig_float GLX_ARB_framebuffer_sRGB GLX_ARB_get_proc_address GLX_ARB_multisample GLX_EXT_import_context GLX_EXT_visual_info GLX_EXT_visual_rating GLX_EXT_fbconfig_packed_float GLX_EXT_framebuffer_sRGB GLX_EXT_create_context_es2_profile GLX_EXT_create_context_es_profile GLX_MESA_copy_sub_buffer GLX_MESA_multithread_makecurrent GLX_MESA_swap_control GLX_OML_swap_method GLX_OML_sync_control GLX_SGI_make_current_read GLX_SGI_swap_control GLX_SGI_video_sync GLX_SGIS_multisample GLX_SGIX_fbconfig GLX_SGIX_pbuffer GLX_SGIX_visual_select_group GLX_EXT_texture_from_pixmap GLX_INTEL_swap_event WebGL 1 Driver Renderer: Intel Open Source Technology Center -- Mesa DRI Intel(R) Ivybridge Mobile WebGL 1 Driver Version: 3.0 Mesa 9.2.5 WebGL 1 Driver Extensions: GL_ARB_multisample GL_EXT_abgr GL_EXT_bgra GL_EXT_blend_color GL_EXT_blend_minmax GL_EXT_blend_subtract GL_EXT_copy_texture GL_EXT_polygon_offset GL_EXT_subtexture GL_EXT_texture_object GL_EXT_vertex_array GL_EXT_compiled_vertex_array GL_EXT_texture GL_EXT_texture3D GL_IBM_rasterpos_clip GL_ARB_point_parameters GL_EXT_draw_range_elements GL_EXT_packed_pixels GL_EXT_point_parameters GL_EXT_rescale_normal GL_EXT_separate_specular_color GL_EXT_texture_edge_clamp GL_SGIS_generate_mipmap GL_SGIS_texture_border_clamp GL_SGIS_texture_edge_clamp GL_SGIS_texture_lod GL_ARB_framebuffer_sRGB GL_ARB_multitexture GL_EXT_framebuffer_sRGB GL_IBM_multimode_draw_arrays GL_IBM_texture_mirrored_repeat GL_3DFX_texture_compression_FXT1 GL_ARB_texture_cube_map GL_ARB_texture_env_add GL_ARB_transpose_matrix GL_EXT_blend_func_separate GL_EXT_fog_coord GL_EXT_multi_draw_arrays GL_EXT_secondary_color GL_EXT_texture_env_add GL_EXT_texture_filter_anisotropic GL_EXT_texture_lod_bias GL_INGR_blend_func_separate GL_NV_blend_square GL_NV_light_max_exponent GL_NV_texgen_reflection GL_NV_texture_env_combine4 GL_S3_s3tc GL_SUN_multi_draw_arrays GL_ARB_texture_border_clamp GL_ARB_texture_compression GL_EXT_framebuffer_object GL_EXT_texture_compression_s3tc GL_EXT_texture_env_combine GL_EXT_texture_env_dot3 GL_MESA_window_pos GL_NV_packed_depth_stencil GL_NV_texture_rectangle GL_ARB_depth_texture GL_ARB_occlusion_query GL_ARB_shadow GL_ARB_texture_env_combine GL_ARB_texture_env_crossbar GL_ARB_texture_env_dot3 GL_ARB_texture_mirrored_repeat GL_ARB_window_pos GL_ATI_envmap_bumpmap GL_EXT_stencil_two_side GL_EXT_texture_cube_map GL_NV_depth_clamp GL_APPLE_packed_pixels GL_APPLE_vertex_array_object GL_ARB_draw_buffers GL_ARB_fragment_program GL_ARB_fragment_shader GL_ARB_shader_objects GL_ARB_vertex_program GL_ARB_vertex_shader GL_ATI_draw_buffers GL_ATI_texture_env_combine3 GL_ATI_texture_float GL_EXT_shadow_funcs GL_EXT_stencil_wrap GL_MESA_pack_invert GL_MESA_ycbcr_texture GL_NV_primitive_restart GL_ARB_depth_clamp GL_ARB_fragment_program_shadow GL_ARB_half_float_pixel GL_ARB_occlusion_query2 GL_ARB_point_sprite GL_ARB_shading_language_100 GL_ARB_sync GL_ARB_texture_non_power_of_two GL_ARB_vertex_buffer_object GL_ATI_blend_equation_separate GL_EXT_blend_equation_separate GL_OES_read_format GL_ARB_color_buffer_float GL_ARB_pixel_buffer_object GL_ARB_texture_compression_rgtc GL_ARB_texture_float GL_ARB_texture_rectangle GL_EXT_packed_float GL_EXT_pixel_buffer_object GL_EXT_texture_compression_dxt1 GL_EXT_texture_compression_rgtc GL_EXT_texture_rectangle GL_EXT_texture_sRGB GL_EXT_texture_shared_exponent GL_ARB_framebuffer_object GL_EXT_framebuffer_blit GL_EXT_framebuffer_multisample GL_EXT_packed_depth_stencil GL_APPLE_object_purgeable GL_ARB_vertex_array_object GL_ATI_separate_stencil GL_EXT_draw_buffers2 GL_EXT_draw_instanced GL_EXT_gpu_program_parameters GL_EXT_texture_array GL_EXT_texture_integer GL_EXT_texture_sRGB_decode GL_EXT_timer_query GL_OES_EGL_image GL_MESA_texture_array GL_ARB_copy_buffer GL_ARB_depth_buffer_float GL_ARB_draw_instanced GL_ARB_half_float_vertex GL_ARB_instanced_arrays GL_ARB_map_buffer_range GL_ARB_texture_rg GL_ARB_texture_swizzle GL_ARB_vertex_array_bgra GL_EXT_separate_shader_objects GL_EXT_texture_swizzle GL_EXT_vertex_array_bgra GL_NV_conditional_render GL_AMD_draw_buffers_blend GL_ARB_ES2_compatibility GL_ARB_blend_func_extended GL_ARB_debug_output GL_ARB_draw_buffers_blend GL_ARB_draw_elements_base_vertex GL_ARB_explicit_attrib_location GL_ARB_fragment_coord_conventions GL_ARB_provoking_vertex GL_ARB_sampler_objects GL_ARB_seamless_cube_map GL_ARB_shader_texture_lod GL_ARB_texture_cube_map_array GL_ARB_texture_multisample GL_ARB_texture_query_lod GL_ARB_texture_rgb10_a2ui GL_ARB_uniform_buffer_object GL_ARB_vertex_type_2_10_10_10_rev GL_EXT_provoking_vertex GL_EXT_texture_snorm GL_MESA_texture_signed_rgba GL_ARB_get_program_binary GL_ARB_robustness GL_ARB_shader_bit_encoding GL_ARB_timer_query GL_ANGLE_texture_compression_dxt3 GL_ANGLE_texture_compression_dxt5 GL_ARB_internalformat_query GL_ARB_shading_language_420pack GL_ARB_shading_language_packing GL_ARB_texture_storage GL_EXT_framebuffer_multisample_blit_scaled GL_EXT_transform_feedback GL_ARB_ES3_compatibility GL_ARB_invalidate_subdata GL_ARB_texture_storage_multisample WebGL 1 Extensions: ANGLE_instanced_arrays EXT_blend_minmax EXT_color_buffer_half_float EXT_frag_depth EXT_sRGB EXT_shader_texture_lod EXT_texture_filter_anisotropic EXT_disjoint_timer_query OES_element_index_uint OES_standard_derivatives OES_texture_float OES_texture_float_linear OES_texture_half_float OES_texture_half_float_linear OES_vertex_array_object WEBGL_color_buffer_float WEBGL_compressed_texture_etc WEBGL_compressed_texture_s3tc WEBGL_compressed_texture_s3tc_srgb WEBGL_debug_renderer_info WEBGL_debug_shaders WEBGL_depth_texture WEBGL_draw_buffers WEBGL_lose_context WebGL 2 Driver WSI Info: - WebGL 2 Driver Renderer: WebGL creation failed: * Error during native OpenGL init. * Exhausted GL driver caps. * Exhausted GL driver options. WebGL 2 Driver Version: - WebGL 2 Driver Extensions: - WebGL 2 Extensions: - GPU #1 Active: Yes Description: Intel Open Source Technology Center -- Mesa DRI Intel(R) Ivybridge Mobile Vendor ID: Intel Open Source Technology Center Device ID: Mesa DRI Intel(R) Ivybridge Mobile Driver Version: 3.0 Mesa 9.2.5

Diagnostics AzureCanvasAccelerated: 0 AzureCanvasBackend: skia AzureContentBackend: skia AzureFallbackCanvasBackend: none CairoUseXRender: 0 Decision Log HW_COMPOSITING: blocked by default: Acceleration blocked by platform OPENGL_COMPOSITING: unavailable by default: Hardware compositing is disabled WEBRENDER: opt-in by default: WebRender is an opt-in feature unavailable by runtime: Build doesn't include WebRender OMTP: disabled by default: Disabled by default

Part 2

Media

Audio Backend: remote Max Channels: 2 Preferred Channel Layout: stereo Preferred Sample Rate: 44100 Output Devices Name: Group Built-in Audio Analog Stereo: /devices/pci0000:00/0000:00:1b.0/sound/card0 Input Devices Name: Group Monitor of Built-in Audio Analog Stereo: /devices/pci0000:00/0000:00:1b.0/sound/card0 Built-in Audio Analog Stereo: /devices/pci0000:00/0000:00:1b.0/sound/card0

Important Modified Preferences

accessibility.browsewithcaret: true accessibility.typeaheadfind.flashBar: 0 browser.cache.disk.capacity: 358400 browser.cache.disk.filesystem_reported: 1 browser.cache.disk.hashstats_reported: 1 browser.cache.disk.smart_size_cached_value: 358400 browser.cache.disk.smart_size.first_run: false browser.cache.disk.smart_size.use_old_max: false browser.cache.frecency_experiment: 2 browser.download.useDownloadDir: false browser.places.smartBookmarksVersion: 8 browser.search.useDBForOrder: true browser.sessionstore.upgradeBackup.latestBuildID: 20180503143129 browser.startup.homepage: google.com browser.startup.homepage_override.buildID: 20180503143129 browser.startup.homepage_override.mstone: 60.0 browser.tabs.remote.autostart.2: true browser.urlbar.lastSuggestionsPromptDate: 20171216 browser.urlbar.matchBuckets: general:5,suggestion:Infinity browser.urlbar.placeholderName: Google browser.urlbar.timesBeforeHidingSuggestionsHint: 0 dom.ipc.processCount.web: 4 dom.push.userAgentID: 149f81bf3eeb46bcb00f67866c91cde0 extensions.lastAppVersion: 60.0 font.internaluseonly.changed: true media.gmp-gmpopenh264.abi: x86_64-gcc3 media.gmp-gmpopenh264.lastUpdate: 1520968890 media.gmp-gmpopenh264.version: 1.7.1 media.gmp-manager.buildID: 20180503143129 media.gmp-manager.lastCheck: 1526054426 media.gmp.storage.version.observed: 1 network.cookie.prefsMigrated: true network.predictor.cleaned-up: true places.database.lastMaintenance: 1525667262 places.history.expiration.transient_current_max_pages: 126118 plugin.disable_full_page_plugin_for_types: application/pdf plugin.importedState: true print.print_bgcolor: false print.print_bgimages: false print.print_duplex: 0 print.print_evenpages: true print.print_margin_bottom: 0.5 print.print_margin_left: 0.5 print.print_margin_right: 0.5 print.print_margin_top: 0.5 print.print_oddpages: true print.print_orientation: 0 print.print_page_delay: 50 print.print_paper_data: 0 print.print_paper_height: 11.00 print.print_paper_name: na_letter print.print_paper_size_unit: 0 print.print_paper_width: 8.50 print.print_scaling: 1.00 print.print_shrink_to_fit: true print.print_to_file: false print.print_unwriteable_margin_bottom: 56 print.print_unwriteable_margin_left: 25 print.print_unwriteable_margin_right: 25 print.print_unwriteable_margin_top: 25 privacy.popups.showBrowserMessage: false privacy.sanitize.migrateFx3Prefs: true security.sandbox.content.tempDirSuffix: 7ee86cb6-c9df-4a08-8258-e9f29700cfd1 security.tls.version.min: 0 services.sync.declinedEngines: services.sync.engine.prefs.modified: false services.sync.lastPing: 1526054388 services.sync.lastSync: Sat May 12 2018 17:13:40 GMT+0530 (IST) storage.vacuum.last.index: 1 storage.vacuum.last.places.sqlite: 1524063349

Important Locked Preferences

Places Database

JavaScript

Incremental GC: true

Accessibility

Activated: false Prevent Accessibility: 0

Library Versions

NSPR Expected minimum version: 4.19 Version in use: 4.19

NSS Expected minimum version: 3.36.1 Version in use: 3.36.1

NSSSMIME Expected minimum version: 3.36.1 Version in use: 3.36.1

NSSSSL Expected minimum version: 3.36.1 Version in use: 3.36.1

NSSUTIL Expected minimum version: 3.36.1 Version in use: 3.36.1

Experimental Features

Sandbox

Seccomp-BPF (System Call Filtering): true Seccomp Thread Synchronization: false User Namespaces: false Content Process Sandboxing: true Media Plugin Sandboxing: true Content Process Sandbox Level: 4 Effective Content Process Sandbox Level: 4

Rejected System Calls

Internationalization & Localization

Application Settings Requested Locales: ["en-US"] Available Locales: ["en-US"] App Locales: ["en-US"] Regional Preferences: ["en-US"] Default Locale: "en-US" Operating System System Locales: ["en-US"] Regional Preferences: ["en-US"]

Hi, I am without my notes tonight, so please forgive me on the directions. Need for you to get to your Options page (windows) so where you will find all the Firefox Controls and in the Search Box please Copy/Paste accessibility in to the box. Please take the Check Mark out of Prevent accessibility services from accessing your computer. (I hope) I think this shows it is already allowed : accessibility.browsewithcaret: true But just checking.

You will find some info a page bottom of this URL on programs and add-ons https://support.mozilla.org/en-US/kb/accessibility-features-firefox-make-firefox-and-we